[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All IntercontinentalExchange jobs](https://jobs.opennash.com/companies/intercontinentalexchange/) · [Search jobs](/search/) IntercontinentalExchange · Jacksonville, Florida # Client Support Specialist - Market Data Jacksonville, Florida Full-time Data & Analytics Listed on IntercontinentalExchange’s official careers site. Posted October 1, 2026. Check that it is still open and apply there. [Apply on IntercontinentalExchange’s careers site →](https://careers-ice.icims.com/jobs/13658/login) [OpenNash Jobs](https://jobs.opennash.com/) / [IntercontinentalExchange](https://jobs.opennash.com/companies/intercontinentalexchange/) / Client Support Specialist - Market Data ## Job description ### Job Purpose ICE Data Services, a leading provider of financial market data, is seeking a dynamic Client Support Specialist to join our team. This role is a key part of our global, front-line support organization, delivering high-quality technical support, financial data, and client service to customers worldwide. The position involves troubleshooting client inquiries and collaborating closely with internal teams and stakeholders to ensure timely and effective resolution. The ideal candidate brings a strong combination of technical expertise, client-facing experience, and an understanding of financial markets. This role requires working closely with global clients and cross-functional support teams on a broad range of critical activities to ensure a seamless and high-quality client experience. ### Work Hours 9:30 am to 6:00 pm EST Responsibilities - Troubleshoot and resolve client issues efficiently using internal tools, knowledge bases, and financial data knowledge to identify root causes Accurately log, track, and manage all client interactions and case details within the CRM system (Salesforce) - Identify and escalate complex, high-impact, or systemic issues to appropriate internal teams, ensuring timely follow-up and clear client communication - Support first-contact resolution goals while maintaining high standards of client service and satisfaction - Analyze data to validate issues, identify discrepancies, and support resolution efforts - Partner with cross-functional teams to drive issue resolution and improve client outcomes - Contribute to updating documentation, workflow mapping, and continuous improvement initiatives across client support and data operations - Assist in data validation, reconciliation, and quality assurance efforts to ensure accuracy and reliability of financial datasets Preferred - Knowledge and Experience - Bachelor’s degree in Business, Finance, Economics, Information Technology, or a related field - 2+ years of experience in client support, data operations, or financial services preferred Exceptional written and verbal communication skills in English with the ability to clearly convey technical and non-technical information to diverse audiences - Strong organizational and time management skills with the ability to prioritize competing tasks and meet deadlines in a fast-paced environment - Proven ability to collaborate across teams and adapt quickly in a dynamic, global environment - Strong analytical and problem-solving capabilities, particularly in diagnosing data and system-related issues Experience working with CRM or ticketing systems (e.g., Salesforce, ServiceNow) Client-focused mindset with a proactive, detail-oriented approach to issue resolution - Proficiency in Microsoft Office Suite, with advanced skills in Excel (data analysis, pivot tables, lookups, etc.) - Demonstrate strong familiarity with financial markets and data terminology, including fixed income, equities, derivatives, and market data concepts; effectively interpret and support instrument-level data in a client-facing environment - Demonstrate proficiency with AI tools and workflows beyond basic productivity use, including applying AI to automate processes, analyze data, and develop practical business solutions #LI-SF1 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. ## At a glance - Posted by the employer: Oct 1, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 17 days - Location: Jacksonville, Florida - Employment type: Full-time[Apply on IntercontinentalExchange’s careers site →](https://careers-ice.icims.com/jobs/13658/login) ## More jobs at IntercontinentalExchange ### [Client Support Specialist, Pricing & Reference Data](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/339ef268b6dfa75bc41f/) Jacksonville, Florida ### [Analyst I, Systems Operations](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/3ba25751490f71cad83f/) Jacksonville, Florida ### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/0c174bd10ebe51c219ed/) Jacksonville, Florida ### [Angular Developer](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/695ea528b91c97f7d618/) Jacksonville, Florida ### [Angular Developer, C# Backend](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/13667945f739e86216ae/) Jacksonville, Florida ## Similar jobs at other companies ### [Private Client Banker - Minnesota Southern Market](https://jobs.opennash.com/companies/jpmorganchase/jobs/7a39359f3dc61433c885/) JPMorganChase · Edina, MN, United States ### [Private Client Banker, NE Pittsburgh Market](https://jobs.opennash.com/companies/jpmorganchase/jobs/ad5e5bd7cf0e2971aac1/) JPMorganChase · Pittsburgh, PA, United States ### [Market Delivery Support Specialist](https://jobs.opennash.com/companies/lowes/jobs/533b9cd7dfd6b469e65b/) Lowe's · Hebron, KY ### [Manager, Market Intelligence & Forecasting (Data Centers & Microelectronics)](https://jobs.opennash.com/companies/ecolab/jobs/964e29ef1c415820f1fc/) Ecolab · Naperville, Illinois, United States of America [Data & Analytics jobs](/functions/data-analytics/) OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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