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IntercontinentalExchange · Jacksonville, Florida +1 more

# Manager, Product Management

Jacksonville, Florida +1 more Full-time Manager or lead Product 

Listed on IntercontinentalExchange’s official careers site. Posted October 28, 2026. Check that it is still open and apply there.
[Apply on IntercontinentalExchange’s careers site →](https://careers-ice.icims.com/jobs/14126/login)

[OpenNash Jobs](https://jobs.opennash.com/) / [IntercontinentalExchange](https://jobs.opennash.com/companies/intercontinentalexchange/) / Manager, Product Management

## Job description

### Responsibilities
- Own the product strategy and execution for Workflow within the MSP DX platform, enabling clients to complete complex, multi-step servicing activities through a single, streamlined experience Leverage deep servicing expertise and MSP knowledge to identify manual processes and transform them into scalable workflow-driven solutions delivered through

### MSP DX and APIs
- Set the overarching roadmap for Workflow capabilities, balancing near-term client needs with the long-term vision for digital servicing automation
- Define and own the MSP DX Workflow strategy, translating client pain points and business objectives into a multi-quarter product roadmap
- Identify high-value manual servicing processes and opportunities to consolidate multiple actions into streamlined workflow experiences
- Partner with clients, servicing operations, engineering, and product teams to define requirements and priorities for Workflow capabilities
- Serve as the servicing subject matter expert, applying end-to-end servicing knowledge to ensure workflow solutions align with operations realities Drive API-enabled workflow initiatives that improve efficiency, reduce manual effort, and create consistent servicing experiences
- Evaluate current-state servicing processes and recommend automation, orchestration, and optimization opportunities across the servicing lifecycle
- Act as the primary product voice for Workflow in client engagements, internal leadership forums, and cross-functional planning discussions
- Manage trade-offs across competing priorities and communicate roadmap decisions clearly to stakeholders
- Knowledge and Experience
- 5+ years of mortgage servicing, product management, business analysis or operations transformation experience
- Strong understanding of end-to-end mortgage servicing processes and servicing operations
- Demonstrated knowledge of MSP functionality and how clients leverage the platform to support servicing activities
- Ability to identify manual processes, operational pain points, and opportunities for workflow automation and digital transformation Experience developing product strategies and roadmaps from concept through delivery
- Strong business acumen with the ability to connect workflow capabilities to operation efficiency, client value and business outcomes
- Excellent communication and stakeholder management skills with the ability to influence across product, technology, and operations teams Preferred
- Knowledge and Experience Deep familiarity with MSP and related servicing processes Experience with API-driven solutions, workflow orchestration, or servicing automation initiatives Understanding of client servicing operating models and common manual workarounds performed outside core systems Experience leading cross-functional efforts focused on operational efficiency, digital modernization or workflow transformation #LI-MA2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to legally protected characteristics.

## At a glance
- Posted by the employer: Oct 28, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 1, 2026
- Listed for: 4 days
- Location: Jacksonville, Florida +1 more
- Employment type: Full-time[Apply on IntercontinentalExchange’s careers site →](https://careers-ice.icims.com/jobs/14126/login)

## Hiring at IntercontinentalExchange
- Open jobs: 328
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 11, 2026

[All IntercontinentalExchange jobs](https://jobs.opennash.com/companies/intercontinentalexchange/) · [Weekly hiring report](/reports/hiring/)

## More jobs at IntercontinentalExchange

### [Manager, Product Management](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/620a03512ab675837270/)

Jacksonville, Florida +1 more

### [Principal Product Manager](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/3cac0dbbd31cd3b07918/)

London, United Kingdom

### [Product Manager](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/9d29cd80b54e43ea1dd3/)

Rome, Italy

### [Product Manager, Mortgage Servicing](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/9ac20f097d585e29132e/)

Jacksonville, Florida

### [Senior Manager, Product Management](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/76a4be8160f94321a8dd/)

Jacksonville, Florida

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