[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

IntercontinentalExchange · Pune, India

# Client Support Associate

Pune, India Full-time 

Listed on IntercontinentalExchange’s official careers site. Posted October 30, 2026. Check that it is still open and apply there.
[Apply on IntercontinentalExchange’s careers site →](https://globalcareers-ice.icims.com/jobs/13506/login)

[OpenNash Jobs](https://jobs.opennash.com/) / [IntercontinentalExchange](https://jobs.opennash.com/companies/intercontinentalexchange/) / Client Support Associate

## Job description

### Responsibilities

Leverage technical expertise to assist clients in the use of their ICE Mortgage Technology software solutions
- Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned
- Drive service level attainment to departmental standards
- Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems
- Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client
- Understand and follow company and departmental guidelines and policies for customer interaction
- Maintain and promote consistent behaviors and delivery across the team Manage case backlog to departmental standards Effectively use knowledge base, along with all resources available to drive resolution Thoroughly and accurately document details of all client interactions in CRM system
- Knowledge and Experience Any bachelor’s degree or equivalent
- Demonstrated relevant competency in the following areas – Adobe Acrobat, Microsoft Office products, Windows Desktop including Windows Registry
- Proven effectiveness in a role that requires multi-tasking and strong customer soft skills
- Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Exhibits flexibility, can multi-task several priorities to completion, finishes ad hoc projects and requests when needed Experience working in a SaaS environment Familiar with Client/Server Architecture and network troubleshooting tools such as Telnet, Traceroute or Ping
- Familiarity with Splunk or other log analyzer tools
- Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly
- Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener
- Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical; proactive; creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers
- Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

## At a glance
- Posted by the employer: Oct 30, 2026
- First seen by OpenNash: Nov 1, 2026
- Last checked: Nov 1, 2026
- Listed for: 2 days
- Location: Pune, India
- Employment type: Full-time[Apply on IntercontinentalExchange’s careers site →](https://globalcareers-ice.icims.com/jobs/13506/login)

## Hiring at IntercontinentalExchange
- Open jobs: 328
- New in the last 7 days: After two weekly collections
- Tracked since: Jul 11, 2026

[All IntercontinentalExchange jobs](https://jobs.opennash.com/companies/intercontinentalexchange/) · [Weekly hiring report](/reports/hiring/)

## More jobs at IntercontinentalExchange

### [Senior Data Analyst I with Python Experience](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/a76c21d7da05339be459/)

Pune, India

### [Senior Developer](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/de686268b1c42cea9939/)

Pune, India

### [Staff, Business Operations (Voice and Chat Process)](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/d669b99abd1e558c3125/)

Pune, India

### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/957fc08b17e9351f2f60/)

Atlanta, Georgia

### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/2bfc52f4624cf13f4bf0/)

Central, Hong Kong

## Similar jobs at other companies

### [CDI/Responsable Support Client / Customer Support Manager (H/F)](https://jobs.opennash.com/companies/totalenergies/jobs/9a800560ef555b79fbe2/)

TotalEnergies 

### [Associate Client Support](https://jobs.opennash.com/companies/jpmorganchase/jobs/e74aee027842c6c6f250/)

JPMorganChase · Mumbai, Maharashtra, India

### [Client Support - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/7e19a311f7d6f6b3e974/)

JPMorganChase · Bengaluru, Karnataka, India

### [Client Support Officer, Integrated Service Operations](https://jobs.opennash.com/companies/ntt/jobs/c374fe6305bcf0da68c5/)

NTT · Bangkok, Thailand

### [Intel Client Technologist & Technical Sales Support](https://jobs.opennash.com/companies/lenovo-group/jobs/ab6a65494435fd7098f3/)

Lenovo Group · Spain, Madrid

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.