[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All IntercontinentalExchange jobs](https://jobs.opennash.com/companies/intercontinentalexchange/) · [Search jobs](/search/) IntercontinentalExchange · Jacksonville, Florida # Client Support Specialist, Pricing & Reference Data Jacksonville, Florida Full-time Data & Analytics Listed on IntercontinentalExchange’s official careers site. Posted September 28, 2026. Check that it is still open and apply there. [Apply on IntercontinentalExchange’s careers site →](https://careers-ice.icims.com/jobs/13665/login) [OpenNash Jobs](https://jobs.opennash.com/) / [IntercontinentalExchange](https://jobs.opennash.com/companies/intercontinentalexchange/) / Client Support Specialist, Pricing & Reference Data ## Job description ### Job Purpose The team is in charge of analysis, checks and monitoring for ICE Data Indices and Pricing & Analytics clients globally. A significant part of the job is working with global clients on a wide range of inquiries including market data, pricing valuation, rebalancing questions, methodology and product issues. The team is working with multiple ICE teams globally such as Data, account managers, product. Constantly taking more responsibilities and getting exposure to new product. The goal is to provide coherent information and analysis to the client, while working with multiple teams and conducting analysis to improve existing workflow to provide a high level of support for a portfolio of our top global clients. Team members must exhibit a desire and aptitude for learning all areas of our business and understanding how we fit into a global client’s workflow. ### Responsibilities - Support international Tier 1 banks, mutual and pension funds, hedge funds and insurance companies - Research and respond to client queries, via email and phone, in a professional manner; while taking great care to keep client informed of action being taken - Support clients across the different reference data, pricing and index level inquiries, methodology question etc. - Analyze valuation disputes and discrepancies, and troubleshoot technical issues - Use multiple types of tools and systems to conduct analysis Problem solving and troubleshooting Interact daily with multiple data and evaluation teams, product support, operations, IT, account managers & product managers - Identify trends to address with the client or internally to improve client experience and workflow - Communicate with colleagues to maximize efficiencies Tracking client questions and issues - Knowledge and Experience - Bachelor's degree required Basic knowledge of the Financial Services industry Able to learn quickly Organized and multi-task Problem solving skills Critical thinking Team player Technical skills - Ability to work under pressure Effective listening, verbal and written communication skills Experience in a professional work environment Positive attitude and deep customer service orientation - Must be able to work flexible shifts between 8:00 AM and 8:00 PM to ensure proper coverage Schedule In office 5days/week - Monday-Friday #LI-MK2 Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. ## At a glance - Posted by the employer: Sep 28, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 20 days - Location: Jacksonville, Florida - Employment type: Full-time[Apply on IntercontinentalExchange’s careers site →](https://careers-ice.icims.com/jobs/13665/login) ## More jobs at IntercontinentalExchange ### [Client Support Specialist - Market Data](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/d58d27ef721e37620c8a/) Jacksonville, Florida ### [Analyst I, Systems Operations](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/3ba25751490f71cad83f/) Jacksonville, Florida ### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/0c174bd10ebe51c219ed/) Jacksonville, Florida ### [Angular Developer](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/695ea528b91c97f7d618/) Jacksonville, Florida ### [Angular Developer, C# Backend](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/13667945f739e86216ae/) Jacksonville, Florida ## Similar jobs at other companies ### [Reference Data Product Owner - Associate](https://jobs.opennash.com/companies/jpmorganchase/jobs/99b83b651321e7a99c6d/) JPMorganChase · Newark, DE, United States ### [Hospital Reference Test Clerk](https://jobs.opennash.com/companies/labcorp-holdings/jobs/eaa73eac38dc6f1aadc1/) Labcorp Holdings · Kirksville, Missouri, United States of America ### [Reference Data Specialist IV - Foreign Exchange Operations](https://jobs.opennash.com/companies/jpmorganchase/jobs/a76c62e4805bfcb97b24/) JPMorganChase · Brooklyn, NY, United States ### [PMIC Reference HW Design Engineer](https://jobs.opennash.com/companies/qualcomm/jobs/055a40edcf1812754eb4/) Qualcomm · San Diego, California, United States of America ### [Sr. Scientist – Reference Standards Qualification](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/8ecc152acf10abc28ecf/) Thermo Fisher Scientific · Boston, Massachusetts, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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