[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All IntercontinentalExchange jobs](https://jobs.opennash.com/companies/intercontinentalexchange/) · [Search jobs](/search/) IntercontinentalExchange · Jacksonville, Florida # Customer Service Product Delivery Consultant Jacksonville, Florida Full-time Customer Support Listed on IntercontinentalExchange’s official careers site. Posted October 2, 2026. Check that it is still open and apply there. [Apply on IntercontinentalExchange’s careers site →](https://careers-ice.icims.com/jobs/13815/login) [OpenNash Jobs](https://jobs.opennash.com/) / [IntercontinentalExchange](https://jobs.opennash.com/companies/intercontinentalexchange/) / Customer Service Product Delivery Consultant ## Job description ### Job Purpose Serves as a contributor with expertise in particular business processes responsible for formulating systems scope and objectives relative to a client organization's business plan and industry requirements. Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems. Provides technical consulting on complex projects. ### Responsibilities Consults directly with clients regarding system requirements and performance related to business processes in the servicing environment; specifically regarding their use of the MSP and related products. Works individually or within a team on technology business consulting projects to meet specific client requirements. Serves as liaison between end-users and the information technology organization consultants during IT and technology consulting projects. Expertly researches and documents client needs, technology, or regulations related to system design, enhancement that will impact multiple platforms and/or applications. Analyzes industry, company, technology best practices, etc. Also analyzes system impacts to other systems and procedures. Provides recommendations on best practices, processes, and changes in technology accordingly. Conducts a variety of tests such as system, integration, readiness, and acceptance tests. Conducts tests using client data to be certain client needs will be met. May play a key role in the training of client and technical support personnel on enhancements, new systems or procedures. Knowledge and Experience A Bachelor's degree or the equivalent combination of education, training, or work experience. Prior Mortgage Servicing experience Mortgage servicing product experience (i.e. ### MSP) highly preferred - Knowledge of ICE Customer Service application highly preferred Functional knowledge in the following area(s) may be required: Payments Escrow Analysis Insurance, including: PMI/MIP Optional Hazard Taxes Payoffs Customer Service Tracking, including: Disaster Task Paid in Full - Familiarity with ICE Mortgage products and services In-depth knowledge of mortgage services industry and associated regulatory and compliance requirements Awareness of system-development protocol - Excellent customer service skills that build high levels of customer satisfaction for internal and external clients - Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors) Willingly shares relevant knowledge and expertise to other resources - Excellent analytical, decision-making, problem-solving, interpersonal, team, negotiation, conflict management and time management skills - Ability to persuade and influence others on the best approach to take Project management skills, including the ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed Is resourceful and proactive in gathering information and sharing ideas Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. ## At a glance - Posted by the employer: Oct 2, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 16 days - Location: Jacksonville, Florida - Employment type: Full-time[Apply on IntercontinentalExchange’s careers site →](https://careers-ice.icims.com/jobs/13815/login) ## More jobs at IntercontinentalExchange ### [Engineer, Elevated Client Services](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/7b7d5201513f49847b82/) Jacksonville, Florida ### [Senior Consultant, Elevated Client Services](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/c031473dc39ccbe46137/) Jacksonville, Florida ### [Analyst I, Systems Operations](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/3ba25751490f71cad83f/) Jacksonville, Florida ### [Analyst, EUC](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/0c174bd10ebe51c219ed/) Jacksonville, Florida ### [Angular Developer](https://jobs.opennash.com/companies/intercontinentalexchange/jobs/695ea528b91c97f7d618/) Jacksonville, Florida ## Similar jobs at other companies ### [Customer Service Delivery Driver](https://jobs.opennash.com/companies/kroger/jobs/0fe85a844205e0164280/) Kroger · Romulus, MI, United States ### [Logistics/Customer Service Delivery Driver](https://jobs.opennash.com/companies/kroger/jobs/0604f2fb79b19728cebe/) Kroger · Aurora, CO, United States ### [Product Manager-DLP Governance and Product Delivery lead](https://jobs.opennash.com/companies/jpmorganchase/jobs/26c2579fe608b9e270a5/) JPMorganChase · Columbus, OH, United States ### [Product Delivery Manager (Agility & Product Health) - Consumer Brand Credit Card](https://jobs.opennash.com/companies/jpmorganchase/jobs/64864a8b48fdc3345d1d/) JPMorganChase · Wilmington, DE, United States ### [Principal Product Managers-Security: Customer Voice and Product Insights](https://jobs.opennash.com/companies/microsoft/jobs/516783ba6ecb1654e349/) Microsoft · United States, Washington, Redmond OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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