[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Interactive Brokers Group jobs](https://jobs.opennash.com/companies/interactive-brokers-group/) · [Search jobs](/search/) Interactive Brokers Group · Vancouver, BC, CA # Technical Assistance Associate I Vancouver, BC, CA Hybrid Full-time Listed on Interactive Brokers Group’s official careers site. Posted April 29, 2026. Check that it is still open and apply there. [Apply on Interactive Brokers Group’s careers site →](https://jobs.dayforcehcm.com/en-US/ibgllc/CANDIDATEPORTAL/jobs/290) [OpenNash Jobs](https://jobs.opennash.com/) / [Interactive Brokers Group](https://jobs.opennash.com/companies/interactive-brokers-group/) / Technical Assistance Associate I ## Job description Company Overview Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments. Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology. This is a hybrid role (4 days in the office /1 day remote). ### About Your Team As a member of the Client Technical Assistance Team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands. ### Responsibilities - Providing support to clients through phone, chats, and tickets - Technical and functional support for the Interactive Brokers’ platforms - Desktop applications (Windows, macOS, and Linux) - Mobile applications (Android and iOS) - Troubleshooting and support for Interactive Brokers’ web-based offerings - Problem management with a focus on wide-scale technical issues Requirements: - Bachelor’s degree, preferred if in a technical field. - 1+ years in a client-facing support role - 1+ years of experience working with Windows and Mac, software support, connectivity support - Excellent verbal and written communication skills and the ability to work effectively in a team environment - Experience working with support ticketing systems - Adaptable to a constantly changing technical environment - Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems - Experience with financial products and services is a plus. - Excellent command of written and spoken English & French a must Company Benefits & Perks Interactive Brokers offers a competitive remuneration package including: - Health, dental, disability and life insurance with 100% premiums covered. - Company RSP contribution matching, Stock incentive plan We thank all applicants. However, only those selected for an interview will be contacted. ## At a glance - Posted by the employer: Apr 29, 2026 - First seen by OpenNash: Jul 10, 2026 - Last checked: Oct 17, 2026 - Listed for: 171 days - Location: Vancouver, BC, CA - Work arrangement: Hybrid - Employment type: Full-time[Apply on Interactive Brokers Group’s careers site →](https://jobs.dayforcehcm.com/en-US/ibgllc/CANDIDATEPORTAL/jobs/290) ## More jobs at Interactive Brokers Group ### [Part-time Bilingual Account Application Processing Analyst: Chinese/English](https://jobs.opennash.com/companies/interactive-brokers-group/jobs/783f4571b93bd1ccf8fa/) Vancouver, BC, CA ### [Client Services Associate I](https://jobs.opennash.com/companies/interactive-brokers-group/jobs/9381eb8cc0a17a217cdb/) Vancouver, BC, CA ### [Technical Operations - Specialist](https://jobs.opennash.com/companies/interactive-brokers-group/jobs/dbd802e369661237d993/) Vancouver, BC, CA ### [AML Analyst I](https://jobs.opennash.com/companies/interactive-brokers-group/jobs/9d42c57723e713d7a67f/) Mumbai, MH, IN ## Similar jobs at other companies ### [Employee Assistance Manager EMEA](https://jobs.opennash.com/companies/accenture/jobs/d9fc91cc8084772a5d4a/) Accenture ### [Employee Assistance Officer Manager APAC](https://jobs.opennash.com/companies/accenture/jobs/ab2634fa657a491f76bd/) Accenture ### [Special Assistance and Security Agent](https://jobs.opennash.com/companies/american-airlines-group/jobs/b4e1df947f2a31271a6b/) American Airlines Group ### [Security Assistance Initiative Program Analyst](https://jobs.opennash.com/companies/booz-allen-hamilton-holding/jobs/a6c75c9f16e740ff56eb/) Booz Allen Hamilton Holding · Stuttgart, Baden-Wurttemberg ### [Roadside Assistance Coordinator (Shift)](https://jobs.opennash.com/companies/allianz/jobs/12b1a28411cded50cd5e/) Allianz · KUALA LUMPUR, Federal Territory of Kuala Lumpur, Malaysia OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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