[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) ING Group · Makati City, NCR, PH # BE Customer Care Analyst - Fixed Term Makati City, NCR, PH Full-time {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}} Listed on ING Group’s official careers site. Posted October 29, 2026. Check that it is still open and apply there. [Apply on ING Group’s careers site →](https://careers.ing.com/en/job/makati-city/be-customer-care-analyst-fixed-term/3121/46442737280) [OpenNash Jobs](https://jobs.opennash.com/) / [ING Group](https://jobs.opennash.com/companies/ing-group/) / BE Customer Care Analyst - Fixed Term ## Job description Customer Loyalty Member III (Contact Center Professional V) | Analyst Help people stay a step ahead in life and in business At ING, we believe banking should be simple, helpful, and fit seamlessly into people's lives. Whether someone is managing their daily finances, planning for the future, or running a business, we aim to remove friction and make every interaction count. We're looking for a Customer Loyalty Member III / Analyst to join our Retail Banking Operations team. If you're passionate about delivering outstanding customer experiences, solving problems, and working in a fast-paced international environment, we'd love to hear from you. ### Role Summary As a Customer Loyalty Member III, you'll be at the heart of our customer experience, supporting clients across multiple communication channels including chat, phone, video, email, and messaging platforms. You'll help customers navigate their daily banking needs, process requests accurately, resolve concerns efficiently, and ensure every interaction leaves a positive impression. You will manage customer requests from start to finish, work within regulatory requirements, and contribute to continuous improvement while collaborating closely with colleagues across the organization. About the Team You will be part of ING Hubs Philippines, a global service organization that supports Retail and Wholesale Banking activities across multiple ING locations worldwide. Our teams work in a diverse, collaborative, and continuously evolving environment where learning, innovation, and customer focus drive everything we do. ### What You'll Do Deliver excellent customer service across multiple communication channels. Support customers with inquiries related to payments, cards, online banking, and other daily banking products. Process customer requests accurately while adhering to relevant regulations and procedures. Manage end-to-end resolution of customer inquiries and complaints. Identify and correct system-generated responses when necessary. Adapt across different processes and channels based on business needs. Support productivity, quality, and turnaround-time objectives. Collaborate with colleagues and stakeholders to achieve shared goals. Apply risk and compliance standards in daily operations. Contribute to continuous improvement and operational excellence initiatives. ### Required Skills We're looking for someone who brings: A college degree or equivalent professional experience, ideally within banking, shared services, or a BPO environment. Strong written and verbal English communication skills. Excellent customer service and problem-solving abilities. Analytical thinking and attention to detail. Flexibility and adaptability in a dynamic environment. Ability to work independently while collaborating effectively with others. Working knowledge of Microsoft Office applications. A continuous learning mindset and willingness to obtain role-related certifications when required. The ability to manage multiple priorities while maintaining quality and accuracy. ### What We Offer The opportunity to work for one of the world's leading digital banking organizations. A diverse, inclusive, and international work environment. Continuous learning and cross-skilling opportunities. Exposure to global banking operations and customer experience practices. A culture that values collaboration, ownership, curiosity, and personal growth. Competitive compensation and allowances. Ready to Apply? Click the application button on our careers site and submit your application through Workday. We look forward to learning more about you and how you can help us create exceptional customer experiences. Don't meet every qualification? Apply anyway. Research shows many talented candidates hesitate to apply unless they meet every requirement. If this role excites you and your experience aligns with most of the criteria, we'd love to hear from you. Job Application Safety Reminder ⚠️ We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: Apply only via official ING platforms. ING uses Workday as its internal recruitment system. Check the sender's email carefully. Legitimate communications will come from @ing.com and/or @myworkday.com. ING will never ask for payments or banking details during the recruitment process. If someone requests this information, it is a scam. About ING With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today. ## At a glance - Posted by the employer: Oct 29, 2026 - First seen by OpenNash: Nov 3, 2026 - Last checked: Nov 3, 2026 - Listed for: 5 days - Location: Makati City, NCR, PH - Employment type: Full-time - Pay: {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}}[Apply on ING Group’s careers site →](https://careers.ing.com/en/job/makati-city/be-customer-care-analyst-fixed-term/3121/46442737280) ## Hiring at ING Group - Open jobs: 684 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All ING Group jobs](https://jobs.opennash.com/companies/ing-group/) · [Weekly hiring report](/reports/hiring/) ## More jobs at ING Group ### [BE Customer Care Analyst](https://jobs.opennash.com/companies/ing-group/jobs/7a8eb4d59c1fa2f403fc/) Makati City, NCR, PH ### [TFS Interfaces Chapter Lead](https://jobs.opennash.com/companies/ing-group/jobs/1cd95ff77f3c2468bcbc/) Makati City, NCR, PH ### [Data Engineer](https://jobs.opennash.com/companies/ing-group/jobs/e0d4fe58c12627f42bc1/) Makati City, NCR, PH ### [Data Governance Circle Lead, Scalable Data Services](https://jobs.opennash.com/companies/ing-group/jobs/be9abb0862165ba0262a/) Makati City, NCR, PH ## Similar jobs at other companies ### [Senior Analyst, Transformation – Customer Care](https://jobs.opennash.com/companies/thermo-fisher-scientific/jobs/982ea123d5a1d33ca66e/) Thermo Fisher Scientific · Budapest, Hungary ### [Patient & Customer Support Analyst (Contrato Temporal 6 meses) – Danone / Best Care](https://jobs.opennash.com/companies/danone/jobs/80d5a5c17efc4455d158/) Danone ### [osaka takashimaya care service advisor fixed term](https://jobs.opennash.com/companies/richemont/jobs/afff226885f55ccea0e8/) Richemont ### [Consumer Care Coordinator Fixed Term Contract Hybrid Athens Greece](https://jobs.opennash.com/companies/imperial-brands/jobs/46d3b17ebe3290f6a4be/) Imperial Brands ### [Consumer Care Coordinator Fixed Term Contract Hybrid Athens Greece Ae191643 617E 4Bb2 9Edf 44481A7Acce7](https://jobs.opennash.com/companies/imperial-brands/jobs/4c9e1f003d2dd5b49751/) Imperial Brands OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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