[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) ING Group · Makati City, NCR, PH # Customer Journey Expert - TFS Makati City, NCR, PH Full-time {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}} Listed on ING Group’s official careers site. Posted November 5, 2026. Check that it is still open and apply there. [Apply on ING Group’s careers site →](https://careers.ing.com/en/job/makati-city/customer-journey-expert-tfs/3121/46616432512) [OpenNash Jobs](https://jobs.opennash.com/) / [ING Group](https://jobs.opennash.com/companies/ing-group/) / Customer Journey Expert - TFS ## Job description About the Team Trade Financial Services (TFS) is a core business line within ING Wholesale Banking. We provide financial security products including Bank Guarantees, Letters of Credit, and Documentary Collections to corporate and institutional clients worldwide. As a Customer Journey Expert, you will help strengthen and future-proof the TFS back-end landscape, with a particular focus on payments, TI+, and the ING/PSS domain. You will translate business and operational requirements into practical solutions that create value for customers while ensuring secure, compliant, and efficient operations. ### What You'll Do As part of a collaborative Agile environment, you will: Drive improvements to TFS back-end capabilities supporting global trade finance products. Translate business and operational requirements into clear functional specifications and user stories. Coordinate end-to-end delivery initiatives, from requirements gathering through testing and implementation. Bridge business and technology teams to ensure solutions meet customer, operational, and regulatory needs. Build expertise in trade finance customer journeys, payment processing, and back-end banking systems. Support User Acceptance Testing (UAT) and ensure successful implementation of new functionality. Work closely with Operations, IT, Product, PSS, and external vendors to deliver high-quality solutions. Identify opportunities for process optimization using operational insights, customer feedback, and data analysis. Contribute to stable, secure, and compliant banking operations. ### What We're Looking For We're looking for a motivated professional who combines business understanding, analytical thinking, and delivery excellence. ### Required Qualifications Bachelor's or Master's degree. At least 3 years of relevant professional experience. Experience in payments, trade finance, banking operations, or product delivery. Strong stakeholder management and communication skills. Experience working with cross-functional teams including IT engineers, business analysts, and operations teams. Excellent verbal and written English communication skills. Preferred Knowledge & Experience Knowledge of payment processing within ING, particularly within the PSS domain. Understanding of payment messaging and infrastructure, including: SWIFT ISO 20022 Payment routing Loro and Nostro accounts ISA account structures Experience with TI+ or comparable banking back-end platforms. Agile delivery experience. Project management or change delivery experience within banking or financial services. ### Who You Are You are: Customer-focused and solution-oriented. Curious and eager to continuously learn and develop. Comfortable navigating complexity and ambiguity. Analytical, structured, and capable of transforming complex challenges into practical solutions. Proactive, resilient, and able to take ownership. A collaborative professional who values teamwork and open communication. Passionate about driving meaningful change and improving customer experiences. ## At a glance - Posted by the employer: Nov 5, 2026 - First seen by OpenNash: Nov 10, 2026 - Last checked: Nov 10, 2026 - Listed for: 5 days - Location: Makati City, NCR, PH - Employment type: Full-time - Pay: {'@type': 'MonetaryAmount', 'currency': '', 'value': {'@type': 'QuantitativeValue', 'unitText': ''}}[Apply on ING Group’s careers site →](https://careers.ing.com/en/job/makati-city/customer-journey-expert-tfs/3121/46616432512) ## Hiring at ING Group - Open jobs: 653 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All ING Group jobs](https://jobs.opennash.com/companies/ing-group/) · [Weekly hiring report](/reports/hiring/) ## More jobs at ING Group ### [Customer Journey Expert - WCS](https://jobs.opennash.com/companies/ing-group/jobs/beee5d1f13678f10b267/) Makati City, NCR, PH ### [Data Engineer](https://jobs.opennash.com/companies/ing-group/jobs/04d987212588cf62b8c1/) Makati City, NCR, PH ### [DevOps Engineer](https://jobs.opennash.com/companies/ing-group/jobs/bfe4b6ee73b83363261b/) Makati City, NCR, PH ### [IT Business Analyst](https://jobs.opennash.com/companies/ing-group/jobs/8ed5610097f300ab3a4d/) Makati City, NCR, PH ### [Customer Journey Expert – Customer Insights (m/w/d) für Tribe Customer Interactions](https://jobs.opennash.com/companies/ing-group/jobs/9327af78ca6674e91e44/) ## Similar jobs at other companies ### [System Development Engineer, TFS-Onboarding](https://jobs.opennash.com/companies/amazon/jobs/19ff0d933e9ba61406c8/) Amazon · IN, KA, Bengaluru ### [System Development Engineer II, TFS-Onboarding](https://jobs.opennash.com/companies/amazon/jobs/4b06ad704e7d4278795e/) Amazon · IN, KA, Bengaluru ### [Assistant, TFS, Market Development, China](https://jobs.opennash.com/companies/bunge-global/jobs/aa6c55e1b7642fca3fa7/) Bunge Global · Shanghai, CQ, CN ### [Engineer Assc - Engineer Sr (TFS Station)](https://jobs.opennash.com/companies/american-electric/jobs/76c2b959d855b4ec120e/) American Electric ### [Junior Aircraft Engineer (JAE) - TFS - JCAM](https://jobs.opennash.com/companies/ryanair-holdings/jobs/6a9aac2e18c4a9231c6c/) Ryanair Holdings · Tenerife South, ES OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. [ OpenNash ](https://opennash.com/) AI-native services firm that builds custom software and 24/7 AI agents. OpenNash Jobs is an OpenNash Applied AI project. [Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1) Jobs - [Search jobs](https://jobs.opennash.com/search/) - [Companies](https://jobs.opennash.com/explore/) - [Hiring report](https://jobs.opennash.com/reports/hiring/) - [AI assistants](https://jobs.opennash.com/connect/) - [How it works](https://jobs.opennash.com/methodology/) OpenNash - [opennash.com](https://opennash.com/) - [Services](https://opennash.com/ai-agent-consulting/) - [OpenNash CX](https://opennash.com/cx/) - [AI Tools](https://opennash.com/ai-tools/) - [Blog](https://opennash.com/blog/) - [About](https://opennash.com/about/) Contact - [hello@opennash.com](mailto:hello@opennash.com) - [LinkedIn](https://www.linkedin.com/company/opennash) - [Support](https://jobs.opennash.com/support/) - [Privacy](https://jobs.opennash.com/privacy/) - [Terms](https://jobs.opennash.com/terms/) © 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.