[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ING Group jobs](https://jobs.opennash.com/companies/ing-group/) · [Search jobs](/search/) ING Group # Customer Loyalty Member with English @ING Hubs Romania Listed on ING Group’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on ING Group’s careers site →](https://careers.ing.com/en/job/bucharest/customer-loyalty-member-with-english-ing-hubs-romania/3121/44774404416) [OpenNash Jobs](https://jobs.opennash.com/) / [ING Group](https://jobs.opennash.com/companies/ing-group/) / Customer Loyalty Member with English @ING Hubs Romania ## Job description We are looking for a talented and enthusiastic Customer Loyalty Member to join our Client Services Team. Are you service orientated, willing to go the extra mile to help the client and looking forward to working in an international, dynamic and quickly expanding team? Continue reading… Your day to day As a member of the Customer Loyalty Team (CLT), you will: Resolve daily operational challenges by initiating discussions with other departments outside your area of expertise. Address requests related to corporate international clients from the group. Manage and process operational/non-commercial documentation and correspondence with clients, including account opening confirmations and capital increase letters. Contact clients regarding account administration issues, recalculations, payment investigations, and general banking operations (excluding commercial aspects). Ensure the accuracy and completeness of static data and client documentation in banking systems. Open, close, block, or unblock client accounts based on external or internal requests. Set up client accounts for automatic balance transfers and interest postings. Verify and confirm client signatures for processing requests. Sign confirmations regarding client account statuses alongside Relationship Managers when necessary. Accurately process documentary products, such as guarantees and amendments, within the required timeframe. Instruct and process necessary corrections on client accounts. Investigate operational errors reported by clients, whether due to incorrect instructions or processing delays. Provide Swift messages confirming client payments and ensure banking correspondence via SWIFT with involved financial institutions. Actively participate in implementing Agile methodologies and maintain this working style. Ensure individual and team participation in Agile events (daily stand-ups and retrospectives) and keep these events effective. Engage in various local and international projects related to the department’s general activities or specific Client Services tasks as requested by management. Involve in testing activities both internal and with clients, as required by different local or global projects, being responsible for the adequate management of the results, for providing final evidence of the activities performed at departments level and for contributing to team’s information updates What you’ll bring to the team Education: Bachelor’s degree or completion of high school with an Economic profile, along with relevant experience and training in banking operations or accounting. ### Experience At least one year of operational banking experience, preferably in a client-facing role, including servicing clients via phone, email, and chat. ### Professional Qualifications Training in customer service and banking operations. Proficiency in MS Office. ### Language Proficiency English B2/C1 (spoken and written). ### Professional Knowledge Understanding of banking legislation and related regulations. ### Competencies Excellent client oriented attitude and client service skills (Patience; Attentiveness; Clear Communication Skills; Ability to Use "Positive Language"), strong communication skills (oral and written), flexible, accurate, result-orientated team player with a positive drive, comfortable in a fast-changing environment, willing to learn every day in a continuously moving global environment with high expectations of service, ability to build and maintain effective collaborative relationships, stress-resistant and able to exude calmness, for example, when incidents occur, and good organizational skills. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days[Apply on ING Group’s careers site →](https://careers.ing.com/en/job/bucharest/customer-loyalty-member-with-english-ing-hubs-romania/3121/44774404416) ## More jobs at ING Group ### [(Senior) Sector economist Semiconductors & AI](https://jobs.opennash.com/companies/ing-group/jobs/34570b12563ad21ce2e6/) ### [AI Adoption & Transformation Expert](https://jobs.opennash.com/companies/ing-group/jobs/6e81e6d1c4732c46ba93/) ### [AI Lead](https://jobs.opennash.com/companies/ing-group/jobs/d56413259b739e258cb1/) ### [Adviseur Vermogen in Opleiding](https://jobs.opennash.com/companies/ing-group/jobs/e4b8691c71b332e50465/) ## Similar jobs at other companies ### [Customer Service Representative with English -7.000 - 7.500 brutto](https://jobs.opennash.com/companies/michelin-group/jobs/8a25e5a2c6909217afde/) Michelin Group ### [CUSTOMER SERVICE REPRESENTATIVE WITH ENGLISH - ORIGINAL EQUIPMENT MARKET -7.000 - 7.500 brutto](https://jobs.opennash.com/companies/michelin-group/jobs/3ebce29b2c62685dfd81/) Michelin Group ### [Head of Loyalty & Engagement](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/3686509956e76108743a/) National Bank of Canada ### [Communications Specialist – English Speaker (mfd)](https://jobs.opennash.com/companies/siemens/jobs/6f1a007859803fc75923/) Siemens ### [Virtual Coordinator with German and English](https://jobs.opennash.com/companies/siemens/jobs/3c0e0aa185cbebe867ae/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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