[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All ING Group jobs](https://jobs.opennash.com/companies/ing-group/) · [Search jobs](/search/) ING Group # Customer Journey Expert Listed on ING Group’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on ING Group’s careers site →](https://careers.ing.com/en/job/makati-city/customer-journey-expert/3121/44812140352) [OpenNash Jobs](https://jobs.opennash.com/) / [ING Group](https://jobs.opennash.com/companies/ing-group/) / Customer Journey Expert ## Job description Business Analyst (Wholesale Data Management & Analytics Platform) Make data work better for global banking At ING, we believe people should spend less time dealing with complexity and more time focusing on what matters most to them. That's why we're building smarter, more accessible, and more reliable banking solutions powered by high-quality data. We're looking for a Business Analyst to join our Wholesale Data Management & Analytics Platform, where you'll help shape the way data is managed, governed, and delivered across our global Wholesale Banking organization. If you're passionate about turning complex data challenges into practical business solutions, we'd love to hear from you. ### Role Summary As a Business Analyst, you'll be part of the Tribe Wholesale Data Management, working closely with Product Owners, Data Owners, Data Stewards, and stakeholders across international teams. You'll translate business needs into actionable requirements, support data-driven decision-making, and help ensure data is accurate, timely, complete, and ready for business consumption. You'll play a key role in connecting business objectives with data management capabilities while supporting agile delivery and continuous improvement initiatives across the platform. About the Team The Wholesale Data Management Tribe plays a critical role in delivering ING's Think Forward Strategy. The team is responsible for ensuring that Wholesale Banking data is trustworthy, fit for purpose, and supported by modern data architecture and infrastructure. The Manila hub is an important part of ING's global operating model, working closely with colleagues across multiple locations to drive data excellence and innovation. ### What You'll Do Translate business requirements into clear user stories and backlog items. Collaborate with stakeholders, Data Owners, and Data Stewards to understand and prioritize data needs. Support data analysis and investigation of operational issues. Contribute to roadmap development and continuous improvement initiatives. Ensure product backlog visibility, transparency, and alignment with business objectives. Provide guidance on priorities, operational needs, and business requirements. Partner with Product Owners and cross-functional teams to deliver optimal outcomes. Help strengthen data governance, analytics capabilities, and data quality across Wholesale Banking. ### Required Skills & Experience Bachelor's degree in Business Administration, Economics, Engineering, Information Technology, or a related field. Experience working in a data-driven and technology-enabled environment. Knowledge of Data Management and Analytics. Strong analytical and problem-solving skills. Experience working in Agile environments. Understanding of Data Warehousing, Data Modeling, Data Architecture, Data Mapping, and Data Profiling. Ability to communicate effectively with technical and non-technical stakeholders. Strong stakeholder management and influencing skills. Experience working within global or international organizations. ### Nice to Have Banking or Financial Services experience. Knowledge of Data Lake concepts. Understanding of ETL processes. Experience with project portfolio management processes. ### What We Offer An opportunity to work on global data initiatives that directly support Wholesale Banking. Exposure to international stakeholders and cross-functional teams. A collaborative environment that values innovation, ownership, and continuous learning. The chance to influence how data is managed and governed across a leading global financial institution. A culture built on trust, transparency, and professional growth. How to Apply Click the apply button on our careers site and submit your application through Workday. We look forward to learning more about your experience and how you can help us build the future of data-driven banking. Equal Opportunity Statement Don't meet every qualification listed? We encourage you to apply anyway. Research shows that many talented candidates hesitate to apply unless they meet every requirement. If you're excited about the role and believe you can make an impact, we'd love to hear from you. Job Application Safety Reminder We're seeing an increase in fraudulent job offers. To protect yourself, please follow these key guidelines when applying for roles at ING: Apply only via official ING platforms. ING uses Workday as its internal recruitment system. Check the sender's email carefully. Legitimate communication will only come from @ing.com and/or @myworkday.com. ING will never ask for payments or banking information during the recruitment process. If someone requests this information, it is a scam. About ING With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today. ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days[Apply on ING Group’s careers site →](https://careers.ing.com/en/job/makati-city/customer-journey-expert/3121/44812140352) ## More jobs at ING Group ### [(Senior) Sector economist Semiconductors & AI](https://jobs.opennash.com/companies/ing-group/jobs/34570b12563ad21ce2e6/) ### [AI Adoption & Transformation Expert](https://jobs.opennash.com/companies/ing-group/jobs/6e81e6d1c4732c46ba93/) ### [AI Lead](https://jobs.opennash.com/companies/ing-group/jobs/d56413259b739e258cb1/) ### [Adviseur Vermogen in Opleiding](https://jobs.opennash.com/companies/ing-group/jobs/e4b8691c71b332e50465/) ## Similar jobs at other companies ### [München Praktikant Markenkommunikation Und Customer Journey Management (Wmx) By 80809](https://jobs.opennash.com/companies/bmw-group/jobs/d37ae701e686f0a99f66/) BMW Group ### [Customer Experience Journey Lead](https://jobs.opennash.com/companies/fedex/jobs/d1e21cc3e8dbae433bf1/) FedEx ### [Expert Customer Contracts (m/w/d)](https://jobs.opennash.com/companies/tdk/jobs/2e8f563bbd1e06775649/) TDK ### [Phygital Integrated Retail Customer Journey 233235 Bei00000Ur](https://jobs.opennash.com/companies/mercedes-benz-group/jobs/8173176e579b39193aa3/) Mercedes-Benz Group ### [Praktikant Customer Journey Management, Markenkommunikation Markt Deutschland (w/m/x)](https://jobs.opennash.com/companies/bmw-group/jobs/60f227ed1c7e15a25278/) BMW Group OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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