[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All ING Group jobs](https://jobs.opennash.com/companies/ing-group/) · [Search jobs](/search/)

ING Group

# CPS Contact Center Specialist

Customer Support 

Listed on ING Group’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on ING Group’s careers site →](https://careers.ing.com/en/job/makati-city/cps-contact-center-specialist/3121/39956825728)

[OpenNash Jobs](https://jobs.opennash.com/) / [ING Group](https://jobs.opennash.com/companies/ing-group/) / CPS Contact Center Specialist

## Job description

### Operational Excellence
- Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness
- Provides advice to HR-related matters covering all bases of HR support resolutions
- Triages transactions to Tier 2 accurately and timely
- Escalates and seeks support on complex HR inquiries and issues to risk manage potential escalations
- Coordinates with local people services and other workstreams to provide employee experience

### Engagement and Recognition
- Identifies potential improvements in the Chatbot flows
- Takes part in updating the knowledge base real-time
- Actively participates in calls, stand-ups and learning sessions to strengthen service knowledge
- Proactively takes part in delivering good client working relationships

### Orange Behavior
- You take it on and make it happen
- Meets deadlines and deliver employee experience
- You help others to be successful
- Takes part in executing projects in Contact Center
- You are always a step ahead
- Develops 1-2 skills to become future-ready (ie. ownership and accountability, problem solving skills, etc) Risk
- Actively raises risk concerns and reports near-misses or valid data breaches on a timely manner

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days[Apply on ING Group’s careers site →](https://careers.ing.com/en/job/makati-city/cps-contact-center-specialist/3121/39956825728)

## More jobs at ING Group

### [CPS Contact Center Senior Specialist](https://jobs.opennash.com/companies/ing-group/jobs/e7213a8ab9ed91ad503f/)

### [Client Services Payment Capability – Analyst](https://jobs.opennash.com/companies/ing-group/jobs/17f34c1796f3a5530337/)

### [Contact Center Circle Lead (Operations Manager)](https://jobs.opennash.com/companies/ing-group/jobs/8a227a27dc65e3a601d7/)

### [Contact Center Professional](https://jobs.opennash.com/companies/ing-group/jobs/b8868f52f1b9b9738045/)

## Similar jobs at other companies

### [Contact Center AI Solution Consulting Manager](https://jobs.opennash.com/companies/accenture/jobs/29910f6f6cde86c8c8ce/)

Accenture 

### [Cloud Contact Center (Amazon Connect) Consultant - Mexico](https://jobs.opennash.com/companies/accenture/jobs/d6a8046fa8e1af047d72/)

Accenture 

### [contact centre ambassador](https://jobs.opennash.com/companies/richemont/jobs/5aad5d20613d4473dfd3/)

Richemont 

### [Inspektor / Inspektorka w Biurze Obsługi Klienta Firmowego w Departamencie Contact Center](https://jobs.opennash.com/companies/bank-pekao/jobs/c61ccdca8fc07837c368/)

Bank Pekao 

### [Senior Contact Center Engineer In North Chicago Il Jid 34228](https://jobs.opennash.com/companies/abbvie/jobs/43c20b5c058c707ad757/)

AbbVie 

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)