[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Illinois Tool Works jobs](https://jobs.opennash.com/companies/illinois-tool-works/) · [Search jobs](/search/) Illinois Tool Works · Atlanta, GA # Dispatcher Atlanta, Georgia, United States of America Full-time Manufacturing & Production Listed on Illinois Tool Works’s official careers site. Posted October 15, 2026. Check that it is still open and apply there. [Apply on Illinois Tool Works’s careers site →](https://careers.itw.com/us/en/job/ITWITWUSJR9614EXTERNALENUS/Dispatcher) [OpenNash Jobs](https://jobs.opennash.com/) / [Illinois Tool Works](https://jobs.opennash.com/companies/illinois-tool-works/) / Dispatcher ## Job description ### Job Description General Purpose of the Job: Perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. ### Job Specifications Education: High School or equivalent training. ### Experience 0-18 months. ### Complexity of Duties Diversified duties involving a general knowledge of product lines and service parts. Requires use of a wide range of procedures and the exercise of judgment to determine what action should be taken within the limits of standard practice. ### Supervision Received Will often obtain assistance and training from more qualified personnel in order to satisfactorily perform some of the more complex assignments. ### Contact with Others Frequent contact with Branch employees. Constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. ### Confidential Data Occasionally work with confidential data where the effect of any disclosure may have an impact on the business. ### General Duties Answer all incoming telephone service requests and record all pertinent information on Call Sheet (F-1675) or on computer. Dispatch calls, using the Call Sheet or computer to supply information needed by Service Tech, and for determining priorities to be assigned to service calls. Clear calls when complete service tickets are received from Service Techs. Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines. Check service tickets received from Service Techs for proper extensions and correctness, including checking for inspections due. Be responsible for filing (F-595) Service Tickets numerically. Type and/or maintain Inspection List, Automatic Scale/Wrapper and General Line. Update and maintain files (computer or manual) from the monthly active installation list change notices. Maintain (F-1610) File of Equipment. This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services. If in a manual office, prepare Productivity Reports. This could include maintaining a "No Charge" file for management's reference when analyzing Productivity Reports. Assign service tickets to Service Techs. Transfer incomplete service calls, including all pertinent information, to the (F-1675) Call Sheet or assign proper status in the computer for the following day. Perform other clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc. Perform various job duties in the parts are, as needed. Train or cross train other employees as requested. Interface with a Branch computer if available. Follow up on completed service calls to verify customer satisfaction and promote service contracts. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ## Responsibilities telephone communication, dispatch operations, customer service, call handling, service ticket management, data entry, file management, productivity reporting, parts tracking, training delivery, confidential data handling, Master Control Center Manager, E-messenger Customer Care, Computer Operator - Data Entry, IT Help Desk, Dispatcher & Service Coordinator, Warehouse Coordinator, PSE Mail Processing Clerk, Travel & Tour Agency Operation Support, Operations & Logistics Manager, Logistics Coordinator ## At a glance - Posted by the employer: Oct 15, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 7 days - Location: Atlanta, Georgia, United States of America - Employment type: Full-time[Apply on Illinois Tool Works’s careers site →](https://careers.itw.com/us/en/job/ITWITWUSJR9614EXTERNALENUS/Dispatcher) ## More jobs at Illinois Tool Works ### [1st shift Entry-Level Fabricator in Appleton, Wisconsin, United States of America | Manufacturing at ITW](https://jobs.opennash.com/companies/illinois-tool-works/jobs/58f98820a3de88123398/) Appleton, Wisconsin, United States of America ### [1st shift Shipper / Receiver](https://jobs.opennash.com/companies/illinois-tool-works/jobs/95dd5ec591489b3c8d36/) Hatfield, Pennsylvania, United States of America ### [2nd Shift Calibrator / Assembler](https://jobs.opennash.com/companies/illinois-tool-works/jobs/088921aaee3f4d5df6a3/) Fairmont, Minnesota, United States of America ### [2nd Shift Supervisor](https://jobs.opennash.com/companies/illinois-tool-works/jobs/5eea9a2bb8faef63ef07/) Mechanic Falls, Maine, United States of America ### [2nd shift Assembler/Calibrator - Temp to Perm](https://jobs.opennash.com/companies/illinois-tool-works/jobs/995009b477d6ab8ec121/) Hatfield, Pennsylvania, United States of America ## Similar jobs at other companies ### [Store Dispatcher](https://jobs.opennash.com/companies/genuine-parts/jobs/76fd68f8bd471e8f6fe5/) Genuine Parts · Burbank, CA ### [Store Dispatcher](https://jobs.opennash.com/companies/genuine-parts/jobs/be0c09a4ed3d35246182/) Genuine Parts · Columbus, OH ### [Dispatcher](https://jobs.opennash.com/companies/waste-connections/jobs/90a69a131f324d37c9ee/) Waste Connections · Kilgore, Texas, United States of America ### [Security Dispatcher - Hilton Minneapolis](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/fe6541b92167de906142/) Hilton Worldwide Holdings · Minneapolis, MN, United States ### [Dispatcher - Day Shift](https://jobs.opennash.com/companies/waste-connections/jobs/7cfbe2788d5b32409a2a/) Waste Connections · Phoenix, Arizona, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)