[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Illinois Tool Works jobs](https://jobs.opennash.com/companies/illinois-tool-works/) · [Search jobs](/search/) Illinois Tool Works · Tualatin, OR # Customer Service Supervisor Tualatin, Oregon, United States of America Full-time Manager or lead $80,000 - $90,000 Customer Support Listed on Illinois Tool Works’s official careers site. Posted September 24, 2026. Check that it is still open and apply there. [Apply on Illinois Tool Works’s careers site →](https://careers.itw.com/us/en/job/ITWITWUSJR10305EXTERNALENUS/Customer-Service-Supervisor) [OpenNash Jobs](https://jobs.opennash.com/) / [Illinois Tool Works](https://jobs.opennash.com/companies/illinois-tool-works/) / Customer Service Supervisor ## Job description ### Job Description Gaylord Ventilation is seeking a Customer Service Leader to add to their service team. Gaylord has been around for more than 75 years, revolutionizing kitchen ventilation with systems known for durability, dependability and meticulous attention to detail. ### Position Summary The Customer Service Supervisor leads and develops the customer service function, overseeing all aspects of parts order processing while ensuring responsive, high-quality service to customers and internal Gaylord staff, including Engineering, Manufacturing, Sales, Purchasing, and Finance. This role combines hands-on order processing and customer service duties with supervisory responsibility for the customer service team, including staff development, workflow oversight, and performance management. ### Essential Functions Supervisory Responsibilities - Supervise, train, and mentor customer service staff, providing guidance on order processing, customer interactions, and problem resolution - Assign and prioritize daily workload among team members to meet deadlines and service level expectations - Monitor team performance, conduct performance reviews, and identify opportunities for coaching and development - Serve as the point of escalation for complex customer issues, complaints, and order discrepancies - Develop, document, and continuously improve customer service processes and procedures - On-site face to face presence with team and other departments 100% of the time - Coordinate staff scheduling to ensure adequate phone and order-processing coverage - Partner with the Director of Operations on hiring, onboarding, and staffing needs for the department. ### Skills/Abilities - Excellent communication skills – verbal, listening, and written - Strong leadership and team management skills - Excellent interpersonal skills - Strong PC skills (MS Word, Excel, and Outlook) - Proven track record of internal/external customer service - Ability to multi-task and prioritize multiple daily deadlines, both personally and for a team - Highly organized with strong attention to detail - Sense of urgency - Strong problem-solving and analytical skills - Ability to perform effectively in high-pressure situations - Team player with the ability to motivate and develop others Minimum Qualifications: ### Education - Bachelor’s Degree in Business or related field ### Experience - Minimum five to eight (5-8) years of experience in office administration, with prior experience leading or supervising others preferred Preferred Qualifications: - Bachelor's degree in Business - Prior supervisory or team lead experience in a customer service environment - Knowledge or experience with ERP systems - Shipping and packaging experience preferred but not required - Experience in technical support - Experience in a manufacturing environment ### Physical Requirements/Working Conditions - Office environment - 100% on-site role - Ability to frequently lift up to 25 pounds (packaging parts) ### No travel required Compensation Information - Exempt Salaried Role: $80,000 - $90,000 ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ## At a glance - Posted by the employer: Sep 24, 2026 - First seen by OpenNash: Oct 11, 2026 - Last checked: Oct 18, 2026 - Listed for: 24 days - Location: Tualatin, Oregon, United States of America - Employment type: Full-time - Pay: $80,000 - $90,000[Apply on Illinois Tool Works’s careers site →](https://careers.itw.com/us/en/job/ITWITWUSJR10305EXTERNALENUS/Customer-Service-Supervisor) ## More jobs at Illinois Tool Works ### [Customer Service Representative](https://jobs.opennash.com/companies/illinois-tool-works/jobs/2b67a1dc03948f651630/) Tualatin, Oregon, United States of America ### [Drafter-Designer](https://jobs.opennash.com/companies/illinois-tool-works/jobs/1d8f82ae55f9fefe7958/) Tualatin, Oregon, United States of America ### [Human Resources Generalist](https://jobs.opennash.com/companies/illinois-tool-works/jobs/804c32e75e49600b24d7/) Tualatin, Oregon, United States of America ### [Technical Sales Specialist](https://jobs.opennash.com/companies/illinois-tool-works/jobs/d318a258d8e637567a35/) Tualatin, Oregon, United States of America ### [Welder](https://jobs.opennash.com/companies/illinois-tool-works/jobs/28d2e6129fb3a421619c/) Tualatin, Oregon, United States of America ## Similar jobs at other companies ### [Supervisor, Customer Service](https://jobs.opennash.com/companies/cardinal-health/jobs/0b91c61e6cf7e97e1ad5/) Cardinal Health · International ### [Customer Service Supervisor](https://jobs.opennash.com/companies/genuine-parts/jobs/d150d70be2d72a954626/) Genuine Parts · Birmingham, AL ### [Retail Customer Service Supervisor](https://jobs.opennash.com/companies/tjx-cos/jobs/36a4712dd677b1314206/) TJX Cos · West Chester, Ohio ### [Customer Service Supervisor](https://jobs.opennash.com/companies/deutsche-post/jobs/fba55d172193aca08865/) Deutsche Post · Annville, Pennsylvania, United States of America ### [Customer Service Supervisor](https://jobs.opennash.com/companies/deutsche-post/jobs/d256c89df4b540575aef/) Deutsche Post · Marengo, Ohio, United States of America OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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