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ICICI Bank · Mumbai

# Product Manager - Retail Banking

Mumbai Manager or lead Product 

Listed on ICICI Bank’s official careers site. Listed as of October 18, 2026. Check that it is still open and apply there.
[Apply on ICICI Bank’s careers site →](https://careers.icici.bank.in/CareerApplicant/Career/job-details/2166731)

[OpenNash Jobs](https://jobs.opennash.com/) / [ICICI Bank](https://jobs.opennash.com/companies/icici-bank/) / Product Manager - Retail Banking

## Job description

Category Product Management Job level Managerial Industry Any Experience 1-7 Years Location Mumbai Essential Services: Role & Location fungibility At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team.

To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature. About the role At ICICI Bank, we offer innovative products and services that fulfill the needs of our different customer segments as a part of Customer 360-degree banking.

As a Product Manager, you will have the opportunity to create innovative products in line with our philosophy of being “Fair to the Customer, Fair to the Bank.” The role requires you to constantly keep pace with changing customer needs and market dynamics and build these insights in the product life cycle. You will be responsible for enhancing the existing offerings and have a keen eye to identify gaps in our current offerings.

You will be required to have an innovative mindset and technology orientation. Our products and services are offered digitally, and your technology orientation adds to our journey from Bank to Bank Tech. We see our product managers as skilled and intuitive market analysts with a proven ability to strategize the entire lifecycle of a product portfolio.

### Key Responsibilities

Own the product Life cycle Manage the life cycle of a Product portfolio, measured in terms of customer feedback and defined business outcomes. Drive Go-to-Market Strategy Collaborate with various internal stakeholders involved in successfully bringing your product to market, including technology data analytics. Envision a product roadmap Create the roadmap to nurture a product from conception through design and into usage and adoption of the defined customer segment.

Enhance the product portfolio Identify actionable gaps in our current offerings and develop solutions that meet customer expectations. Leverage Technology Embed products and processes with the right technology enablement. Behold our values Build products that are Fair to Customer, Fair to Bank.

### Qualifications & Skills

Educational Qualification MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of product management across industries. Communication skills Good oral and written communication skills. Synergize across Team Willingness to work with the distributed team for on-ground support and deliver enablers as required. Ideate Evaluative mind-set in appraising new product ideas and strategize appropriate go-to market plans.

Customer Focus Conceptual understanding of consumer behaviour, market research and go-to-market strategy. Few Success Factors Analytical Mindset Orientation to leverage technology Collaboration with cross-functional teams Gap identification in existing offerings Customer focus & understanding.... About the Business group Retail Banking Group of ICICI Bank serves customer segments consisting of individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions.

With more than 6,600 branches across the country, our relationship team is dedicated to serving customer needs with a 360-degree approach. Our Digital Banking services offer the full spectrum of banking solutions to our customers. In our endeavor to provide 360-degree banking, we have adopted a unique customer-centric approach through ICICI Stack. ICICI Stack covers the full spectrum of banking services consisting of bank accounts, payments, banking transactions, credit cards, personal loans, mortgage loans, vehicle loans, business & institutional banking solutions, etc.

Here are a few videos that you may want to go through on the products and services of the Bank. InstaBIZ Eazy Pay Pro ICICI Bank EazySound iMobile Pay Trade Online Trade Emerge Digital & customized FD solution for Corporates ICICI Bank Coral Credit Card Campus Power ICICI Bank - iFinance Education loans Personal loans WhatsApp banking....................

Frequently Asked Questions Show More Show Less Is understanding of banking required to apply for this role? Banking knowledge is not a necessary condition to apply for the role. An orientation to understand customer behaviour and preferences, an orientation to analyse market trends, and design thinking are critical for the role. We welcome applicants from any industry to apply. While a hands-on experience in product domain would be a welcome skill, we are equally open to consider applicants who are passionate to ideate, create and execute solutions.

Is banking experience a necessity for this role? Certainly not. We are welcoming diverse minds with a knack for creating products and solutions that creates positive customer experience. our training programs would equip you with the right banking knowledge to start your role. Can a fresher apply for the role of Product manager? MBA, chartered accountants, Engineers & graduates in the area of product management across industries with experience upto 7 years can apply.

Will experiences other than product management be considered? We evaluate our applicants’ experience and skills holistically. We do not discount any experience that meets our passion to create customer-centric products. An orientation to understand customer behavior and preferences, an orientation to analyze market trends, and design thinking are critical for the role. Are there any key pillars around which products are built at ICICI Bank?

In our effort to be the bank of choice amongst our customers, we continuously refine our product and service offerings. The process includes, but is not limited to, the following key pillars:
- Designing solutions that are Fair to Customer and Fair to Bank
- Products are developed keeping in mind the Customer 360-degree requirements
- Exploring new opportunities in the customer ecosystems and build suitable solutions
- Embed products and processes with the right technology enablement
- Continuously studying the evolving needs of customers and building them into our product offerings What are some examples of retail products offered by ICICI Bank? ICICI Bank believes in offering to customers 360 degree banking solutions.

Within this framework, few of the retail products offered to customers are savings solutions such as savings and current account, loan solutions such as home, vehicle and personal loans, credit card, care solutions such as pension and insurance plans and investment solutions. Does this role involve sales?

We at ICICI Bank believe in sales orientation, irrespective of the roles we hold. It is a key driver to deliver right product to a right customer. In this role, the responsibility largely revolves around creating state-of-the-art products within the Customer 360-Degree Banking Framework. The products should aim to deliver customer delight. As a product manager you would work closely with distribution team. Is this a team-handling role?

Our product managers work in synergy with many internal and external stakeholders. Largely, this role is based on individual contribution with a focus on collaboration. At times team-handling responsibility may be entrusted with depending on the business needs. What are the key deliverables of the role? Ideate, create, execute, and refine products that solve a customer's need in the most delightful manner. It is that simple.

Refer about the role section for more details. What is the selection process? Post receiving your application, we shall duly evaluate your profile against the job requirements. If shortlisted, we shall invite you for a personal interview to better understand your profile. Please update your profile at ICICI Careers for us to stay updated with your latest information.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 7 days
- Location: Mumbai[Apply on ICICI Bank’s careers site →](https://careers.icici.bank.in/CareerApplicant/Career/job-details/2166731)

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