[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) IBM · Naga City, PHL # Contact Center QA Analyst Naga City, PHL Customer Support Listed on IBM’s official careers site. Posted October 23, 2026. Check that it is still open and apply there. [Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/4E0A98BCEA7F49C28E40E68C14D9FCD6/) [OpenNash Jobs](https://jobs.opennash.com/) / [IBM](https://jobs.opennash.com/companies/ibm/) / Contact Center QA Analyst ## Job description ### Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. ### Your role and responsibilities What you need to know: - Conducts quality review and assists in the monitoring and enforcement of proper procedures and protocols at all times. - Prepares and presents performance analysis, QA reports, and/or other information on quality performance. - Analyzes defects or improvement opportunities within the process and individual performance, and develop recommendations for corrective action. - Documents workflows, changes, and procedures. Ensures full documentation of all data supporting the quality monitoring activities. - Maintain close coordination with all operations leaders (Process Expert/TL/Manager), Process Trainer/s, and Process Owners to ensure the accurate and timely sharing of QA results and analysis. - Assists in managing customer relationships both internal and external. - Assists or leads training efforts to maintain consistent and accurate standard procedures. - Any other tasks that may be assigned by the supervisor/manager. Required technical and professional expertise - Confidence, poise, and professionalism when interacting with customers and leaders in a global environment. - Willingness to learn new skills, both quantitative and qualitative in focus. - Strong communication, customer management, and meeting facilitation skills. - Ability to establish effective relationships with customers and operations team members. - Strong analytical and reasoning skills. - Ability to act impartially in the evaluation of process and individual performance. - Strong attention to details and listening skills. - Demonstrated the ability to multi-task and rapidly learn diverse tasks/ responsibilities. - Knowledge in project management is a plus. - Knowledge of Quality Tools and Techniques (TQM, Six Sigma, etc) and Process Training or both is a plus. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. ## At a glance - Posted by the employer: Oct 23, 2026 - First seen by OpenNash: Oct 26, 2026 - Last checked: Nov 2, 2026 - Listed for: 10 days - Location: Naga City, PHL[Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/4E0A98BCEA7F49C28E40E68C14D9FCD6/) ## More jobs at IBM ### [Accounts Payable Fresh Graduates](https://jobs.opennash.com/companies/ibm/jobs/3db8e8b76701cda2d7f1/) Naga City, PHL ### [Cash App Professionals](https://jobs.opennash.com/companies/ibm/jobs/23b4f5f014640f31fdb9/) Naga City, PHL ### [Cash App Team Leader](https://jobs.opennash.com/companies/ibm/jobs/2bec151e5c0045e58419/) Naga City, PHL ### [Collections Analyst](https://jobs.opennash.com/companies/ibm/jobs/d31731159451143cb0d9/) Naga City, PHL ### [Customer Master Data Practitioner](https://jobs.opennash.com/companies/ibm/jobs/9729e673207f92cddd3e/) Naga City, PHL ## Similar jobs at other companies ### [Contact Center Operations Management Support](https://jobs.opennash.com/companies/accenture/jobs/a9f10437c7e2c7014ec8/) Accenture ### [Contact Center Shared Services Representative](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0f72d4944b82ef25a3ee/) HSBC Holdings · Bangalore, Karnataka, India ### [Staff GPSO Contact Center](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0187c55e0ea7a1bc7531/) HSBC Holdings · Jakarta, West Java, Indonesia ### [Contact Center AI Solution Consulting Manager](https://jobs.opennash.com/companies/accenture/jobs/29910f6f6cde86c8c8ce/) Accenture ### [Customer Contact Center Manager](https://jobs.opennash.com/companies/abb/jobs/6667c3a4577630a96040/) ABB · Cergy, d'Oise, VAL, France OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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