[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All IBM jobs](https://jobs.opennash.com/companies/ibm/) · [Search jobs](/search/) IBM · Giza, EGY # ServiceNow - Package Consultant Giza, EGY Consulting Listed on IBM’s official careers site. Posted October 5, 2026. Check that it is still open and apply there. [Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/DC599917CC7F4251887FB3B22C6BA0D0/) [OpenNash Jobs](https://jobs.opennash.com/) / [IBM](https://jobs.opennash.com/companies/ibm/) / ServiceNow - Package Consultant ## Job description ### Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You will work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you will have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You will be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. ### Your role and responsibilities We are seeking an experienced Senior ServiceNow Technical Consultant to support the implementation, expansion, configuration, and maintenance of ServiceNow solutions across Customer Service Management, IT Service Management, and enterprise service management functions. The ideal candidate will possess a strong combination of functional consulting, technical expertise, ServiceNow platform knowledge, and stakeholder management skills. The role requires the ability to lead business discovery and requirements workshops, translate business needs into functional and technical designs, configure and implement ServiceNow solutions, and provide guidance on solution strategy, effort estimation, costing, governance, and best practices. The consultant will work closely with business stakeholders, architects, developers, project managers, and technical teams to deliver scalable ServiceNow solutions that align with ITIL processes, service management best practices, business value, project timelines, and budget guidelines. Your primary responsibilities will include: ### Designing Solutions - designing, configuring, and optimizing workflows, dashboards, reports, and integrations using out-of-the-box capabilities. ### Implementation Leadership - leading implementations from configuration through testing and deployment. ### Post-Go-Live Support - supporting post-go-live enhancements and upgrades of medium to high complexity. ### Process Improvement - helping organizations maximize the value of their ServiceNow investment through best-practice process improvement and platform configuration. Required technical and professional expertise - Proven experience delivering end-to-end ServiceNow implementations and transformation projects. - Strong understanding of the ServiceNow platform, its capabilities, architecture, and implementation best practices. - Hands-on experience with ServiceNow configuration, workflows, Service Catalog, reporting, automation, and platform administration. - Experience gathering requirements, facilitating workshops, analyzing business processes, and translating requirements into technical and functional solutions. - Strong knowledge of ITIL processes and service management principles. - Experience with solution design, effort estimation, resource planning, costing, and value-versus-effort analysis. - Experience supporting or leading integrations with enterprise and third-party applications. - Working knowledge of REST/SOAP APIs, Web Services, XML, HTML, LDAP, SSL, and VPN. - Strong stakeholder management, communication, analytical, and problem-solving skills. - Ability to lead technical discussions and provide guidance to ServiceNow development and implementation teams. Preferred technical and professional experience - Customer Service Management (CSM) - IT Service Management (ITSM) - App Engine Development - Integration Hub - REST/SOAP integrations - Knowledge Management - Performance Analytics and Reporting - Flow Designer and advanced workflow automation - Virtual Agent and AI capabilities - Now Assist and modern ServiceNow platform capabilities - ServiceNow platform governance and enterprise architecture - Experience working in consulting environments and directly with clients IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. ## At a glance - Posted by the employer: Oct 5, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 14 days - Location: Giza, EGY[Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/DC599917CC7F4251887FB3B22C6BA0D0/) ## More jobs at IBM ### [Package Consultant-SAP HANA FIN CO](https://jobs.opennash.com/companies/ibm/jobs/8aa94e59b5c3b09c5f5c/) Giza, EGY ### [ServiceNow - Senior Package Consultant](https://jobs.opennash.com/companies/ibm/jobs/f0cb80d3174a1e155d0b/) Giza, EGY ### [AI Driven Development Consultant(AI駆動開発コンサルタント)](https://jobs.opennash.com/companies/ibm/jobs/63a6ddc457f1198e6661/) Tokyo ### [AI Engineer | Public Sector Consulting](https://jobs.opennash.com/companies/ibm/jobs/4b599cdb064fb161177b/) Leicester, GBR ## Similar jobs at other companies ### [Solution Consultant ServiceNow F/H](https://jobs.opennash.com/companies/air-france-klm/jobs/e4b3722fd13654b9d0ce/) Air France-KLM ### [ServiceNow ITSM Techno-Functional Consultant](https://jobs.opennash.com/companies/siemens-energy/jobs/f2d15ba722671faf885a/) Siemens Energy ### [Senior Consultant - ServiceNow Functional Consultant - Warwick](https://jobs.opennash.com/companies/infosys/jobs/b28d114de1c9f1d6f481/) Infosys · London ### [Technical Consultant, ServiceNow](https://jobs.opennash.com/companies/fujitsu/jobs/e1ea056d882b5c318bc6/) Fujitsu OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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