[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All IBM jobs](https://jobs.opennash.com/companies/ibm/) · [Search jobs](/search/) IBM · Vancouver, BC # Staff Developer - Incident Command Vancouver, BC Senior individual contributor Software Engineering Listed on IBM’s official careers site. Posted September 4, 2026. Check that it is still open and apply there. [Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/7E0C36615C4F4349990035BBCCC1A6B0/) [OpenNash Jobs](https://jobs.opennash.com/) / [IBM](https://jobs.opennash.com/companies/ibm/) / Staff Developer - Incident Command ## Job description ### Introduction At IBM Software, we transform client challenges into solutions. Building the world’s leading AI-powered, cloud-native products that shape the future of business and society. Our legacy of innovation creates endless opportunities for IBMers to learn, grow, and make an impact on a global scale. Working in Software means joining a team fueled by curiosity and collaboration. You’ll work with diverse technologies, partners, and industries to design, develop, and deliver solutions that power digital transformation. With a culture that values innovation, growth, and continuous learning, IBM Software places you at the heart of IBM’s product and technology landscape. Here, you’ll have the tools and opportunities to advance your career while creating software that changes the world. ### Your role and responsibilities Confluent Cloud processes millions of events per second across AWS, GCP, and Azure. When incidents happen in a multi-cloud streaming platform, they happen at scale—data in motion, exactly-once semantics, and cascading failure modes that require deep systems thinking. We need an expert-level engineer who can drive proactive reliability improvements that prevent these incidents before they occur. This role combines hands-on technical work with strategic program ownership. You'll spend roughly 75% of your time on engineering: building automation, improving tooling, analyzing systemic failure patterns, and designing reliability improvements. ### The remaining 25% is teaching and coordination coaching teams through post-mortems, training incident commanders, and evolving our incident response practices. You'll be part of a global team with follow-the-sun coverage, with clean handoffs that keep everyone working sustainable hours. This role sits within Cloud Architecture and Reliability - Supportability, a horizontal team that owns reliability standards and tooling across engineering. You're the person who makes us need incident management less. ### What You Will Do - Analyze systemic failure patterns and design reliability improvements that prevent incident recurrence - Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack - Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments - Own standards, practices, and continuous improvement of incident response across engineering - Edit and review customer-facing incident documents (CRCAs) to ensure quality and clarity - Develop and deliver training programs; coach teams through post-mortems - Partner with engineering leaders to elevate reliability practices org-wide ### Deep experience with observability - metrics, logging, tracing - Kubernetes and container orchestration experience - Understanding of CI/CD pipelines and release processes - Strong written communication (design docs, runbooks, post-mortems) - Experience driving org-wide process and cultural changes Required technical and professional expertise - 10+ years of relevant experience in SRE, incident management, or reliability engineering - Cloud experience with at least one of AWS, GCP, or Azure (we run all three) - Experience navigating reliability/incident programs at 500+ engineer organizations - Deep expertise with incident management tooling (Rootly, PagerDuty, or similar) - Strong understanding of distributed systems and failure modes at scale - Kafka/event streaming expertise preferred, or demonstrated rapid mastery of complex systems Preferred technical and professional experience ### Advanced Cloud Knowledge - Experience with cloud-based infrastructure and its application in reliability and resiliency engineering. ### Specialized Scripting Skills - Proficiency in scripting languages and automation tools to optimize system reliability and performance. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. ## At a glance - Posted by the employer: Sep 4, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 45 days - Location: Vancouver, BC[Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/7E0C36615C4F4349990035BBCCC1A6B0/) ## More jobs at IBM ### [Senior Backend Developer/Architect](https://jobs.opennash.com/companies/ibm/jobs/cd37cd1231fef7f84e83/) Vancouver, BC ### [Staff Software Developer - Cloud Platform – Control Plane](https://jobs.opennash.com/companies/ibm/jobs/f531c9722e1ce86859f4/) Vancouver, BC ### [Confluent - Senior Product Manager, Cluster Linking](https://jobs.opennash.com/companies/ibm/jobs/cf92b7d9780593619336/) Vancouver, BC ### [(Confluent) Staff Software Engineer II - Confluent Cloud Infrastructure & Platform](https://jobs.opennash.com/companies/ibm/jobs/a0994a9bafb267142104/) San Francisco, CA ### [2027 Intern — Software Developer, AI & Marketing Platforms](https://jobs.opennash.com/companies/ibm/jobs/4525f65c130158c51464/) New York, NY ## Similar jobs at other companies ### [Staff Incident Responder](https://jobs.opennash.com/companies/ge-healthcare-technologies/jobs/6e8c5a25024e86b1201c/) GE HealthCare Technologies · Budapest, Hungary ### [Vice President, Enterprise Technology Command Center, Major Incident Manager, DTI Site Reliability Engineering](https://jobs.opennash.com/companies/dbs/jobs/71622202cfecdd72dad9/) DBS · Hyderabad - DTI Skyview SEZ ### [Incident Command and Observability Lead](https://jobs.opennash.com/companies/workday/jobs/e330e86b3cfbe99c5760/) Workday · IND.Pune ### [Security Command Centre - Onsite and On Shift (Security Incident Management Analyst)](https://jobs.opennash.com/companies/capgemini/jobs/d5833f78333eb75705d5/) Capgemini · Manchester ### [CPU Performance Developer Staff Engineer](https://jobs.opennash.com/companies/qualcomm/jobs/493a8f0102b3ed2af743/) Qualcomm · Bangalore, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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