[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) IBM · Quezon City, PHL # Benefits/Leave Agent Quezon City, PHL Listed on IBM’s official careers site. Posted October 26, 2026. Check that it is still open and apply there. [Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/06E566C16AE943CEBE444339919ACF74/) [OpenNash Jobs](https://jobs.opennash.com/) / [IBM](https://jobs.opennash.com/companies/ibm/) / Benefits/Leave Agent ## Job description ### Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. ### Your role and responsibilities The Benefits/Leave Agent supports the delivery of HR services related to employee benefits and leave administration. This role is responsible for handling employee inquiries, processing transactions, maintaining accurate records, and ensuring service delivery aligns with IBM standards, policies, and compliance requirements. The agent works within defined procedures and service level agreements to provide a positive employee experience. ### Key Responsibilities - Respond to employee and manager inquiries related to benefits and leave programs through designated service channels. - Process benefits and leave transactions accurately and within agreed turnaround times. - Support administration of programs such as medical, dental, retirement, disability, time-off, and statutory or company leave plans. - Review submitted documentation for completeness and route or escalate issues as required. - Maintain employee records and case documentation in HR systems with a high level of accuracy. - Ensure compliance with internal controls, data privacy requirements, and applicable legal/regulatory guidelines. - Follow standard operating procedures, knowledge articles, and process documentation. - Collaborate with internal HR teams, payroll, vendors, and management to resolve employee issues. - Identify transaction errors, recurring issues, or service gaps and raise them to the appropriate team. - Contribute to continuous improvement initiatives by sharing feedback on process efficiency and employee experience. Required technical and professional expertise - Bachelor's degree or equivalent experience in Human Resources, Business Administration, or a related field. - Experience in HR operations, benefits administration, leave management, shared services, or customer support preferred. - Strong attention to detail and accuracy in transaction processing. - Good written and verbal communication skills. - Ability to manage multiple tasks in a deadline-driven environment. - Working knowledge of HR systems, case management tools, and Microsoft Office applications. - Ability to follow structured processes and maintain confidentiality of sensitive employee information. - Strong customer service orientation and problem-solving skills. Preferred technical and professional experience - Experience working in a shared services or global HR operations environment. - Familiarity with benefits and leave regulations, policies, and compliance standards. - Exposure to HRIS platforms such as Workday, SAP SuccessFactors, Oracle HCM, or similar systems. - Knowledge of service metrics, SLAs, and quality standards. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. ## At a glance - Posted by the employer: Oct 26, 2026 - First seen by OpenNash: Nov 2, 2026 - Last checked: Nov 2, 2026 - Listed for: 7 days - Location: Quezon City, PHL[Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/06E566C16AE943CEBE444339919ACF74/) ## More jobs at IBM ### [Benefits Practitioner - Japanese Bilingual](https://jobs.opennash.com/companies/ibm/jobs/a6cf0c74533512a04081/) Quezon City, PHL ### [Benefits/Leave Agent Sr](https://jobs.opennash.com/companies/ibm/jobs/f18ad83dcf4f66567d5f/) Quezon City, PHL ### [Capacity Planning and Forecasting Analyst](https://jobs.opennash.com/companies/ibm/jobs/d1436e2250e9f22b170b/) Quezon City, PHL ### [Capacity Planning and Forecasting Leader](https://jobs.opennash.com/companies/ibm/jobs/8d0b6461e76525f51007/) Quezon City, PHL ## Similar jobs at other companies ### [Benefits Leave Disability Administrator](https://jobs.opennash.com/companies/cummins/jobs/62e3f50debc22a861aa9/) Cummins ### [Senior Benefits Leave Disability Analyst](https://jobs.opennash.com/companies/cummins/jobs/b445bc718d9df1241917/) Cummins ### [Benefits and Leave Specialist](https://jobs.opennash.com/companies/quanta-services/jobs/84319408d705c5e09457/) Quanta Services ### [Senior Benefits and Leave Admin Analyst](https://jobs.opennash.com/companies/apple/jobs/302ad85b64962a318b71/) Apple · Bengaluru, India ### [Payroll Specialist (Maternity Leave Replacement)](https://jobs.opennash.com/companies/siemens/jobs/456ea7f80def073b4c96/) Siemens OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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