[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All IBM jobs](https://jobs.opennash.com/companies/ibm/) · [Search jobs](/search/)

IBM · New York, NY

# Package Specialist-Salesforce Functional Operations

New York, NY Sales 

Listed on IBM’s official careers site. Posted October 6, 2026. Check that it is still open and apply there.
[Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/34BBE02B8AAB457D898B8F41B3589314/)

[OpenNash Jobs](https://jobs.opennash.com/) / [IBM](https://jobs.opennash.com/companies/ibm/) / Package Specialist-Salesforce Functional Operations

## Job description

### Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

### Your role and responsibilities

As a Package Specialist for Salesforce Functional Operations, you will provide in-depth analysis and support for application issues, collaborating with stakeholders to ensure seamless functionality. You will also identify opportunities for productivity enhancements and contribute to the continuous improvement of application health.

Your primary responsibilities will include:

### Analyze Application Issues
- Perform deep analysis of issues not resolvable by L1.5 team, providing functional details and shifting left of incidents and requests to support the L1.5 team.

### Problem Management
- Perform problem management tasks, including identifying root causes of application errors, and establish plans to prevent future occurrences.

### Enhance Application Functionality
- Perform minor enhancement activities, such as report changes and modifying data in objects, based on client requests and self-assessment of impacts.

### Stakeholder Management
- Represent the support team to stakeholders, providing metrics and ensuring SLA compliance, and manage stakeholders and users to map processes and use cases.

### Improve Application Health
- Identify opportunities for productivity enhancements and assist in automation of use cases, focusing on application health improvements, such as tech debt reduction and code quality improvement. This role can be performed from anywhere in the United States of America.

Required technical and professional expertise

### Salesforce Application Support
- Experience with providing in-depth analysis and support for application issues, including performing root cause analysis and resolving complex problems.

### Technical Troubleshooting
- Experience with troubleshooting and resolving technical issues related to Salesforce applications, including identifying and resolving defects and incidents.

### Problem Management
- Experience with problem management tasks, including identifying root causes of application errors and establishing plans to prevent future occurrences.

### Salesforce Configuration
- Experience with configuring and customizing Salesforce applications, including creating reports and modifying data in objects.

### Stakeholder Communication
- Experience with communicating technical information to stakeholders, including providing metrics and ensuring SLA compliance. Preferred technical and professional experience

### Salesforce Product Integration
- Experience with integrating Salesforce products and third-party applications, including analyzing and resolving integration issues.

### Advanced Troubleshooting
- Experience with advanced troubleshooting techniques, including debugging and resolving complex technical issues related to Salesforce applications.

### Code Quality Improvement
- Experience with improving code quality, including optimizing code coverage and reducing technical debt. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

## At a glance
- Posted by the employer: Oct 6, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 13 days
- Location: New York, NY[Apply on IBM’s careers site →](https://ibm.dejobs.org/jobs/34BBE02B8AAB457D898B8F41B3589314/)

## More jobs at IBM

### [AIFirst - Technical PreSales Consultant](https://jobs.opennash.com/companies/ibm/jobs/7499b7fda98aba9721e5/)

New York, NY

### [Account Manager - Digital Native Markets - Confluent](https://jobs.opennash.com/companies/ibm/jobs/85f256ce1b8bcb895c24/)

New York, NY

### [Business Sales and Delivery Executive-Application Operations](https://jobs.opennash.com/companies/ibm/jobs/4714bbd40e726bc3c132/)

New York, NY

### [Solution Architect - Entry Level Sales Program 2027](https://jobs.opennash.com/companies/ibm/jobs/09aa29d9bf0089d732b6/)

New York, NY

## Similar jobs at other companies

### [Functional Consultant -Salesforce](https://jobs.opennash.com/companies/tata-consultancy-services/jobs/1df9ce12ee92cb54d526/)

Tata Consultancy Services · Eagan, MN

### [Salesforce Functional Consultant - Consumer Goods Cloud](https://jobs.opennash.com/companies/capgemini/jobs/c5641a8f0b561f4a84d0/)

Capgemini · New York

### [Senior Salesforce Engineer](https://jobs.opennash.com/companies/cardinal-health/jobs/727d7bfc4ef92908406f/)

Cardinal Health · International

### [Sr Salesforce Engineer](https://jobs.opennash.com/companies/thrivent-financial/jobs/52b20d9d79b5d9327fa1/)

Thrivent Financial · United States

[Sales jobs](/functions/sales/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)