[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All HSBC Holdings jobs](https://jobs.opennash.com/companies/hsbc-holdings/) · [Search jobs](/search/)

HSBC Holdings · Kowloon Bay, Kowloon, Hong Kong

# Senior Customer Service Officer - Hang Seng Bank (HK)

Kowloon Bay, Kowloon, Hong Kong Senior individual contributor Customer Support 

Listed on HSBC Holdings’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774610827926)

[OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Senior Customer Service Officer - Hang Seng Bank (HK)

## Job description

Delivers professional customer service through answering investment, insurance & eBanking enquires via phone, live chat and email for personal customers to achieve committed performance pledges of both phone and conversational banking. Promotes a wide range of financial services to prospect customers with focus on investment and insurance products.
- Performs cross-team support in Customer Contact Centre to ensure the provision of premium phone banking services
- Handles customer complaints properly and performs necessary investigation
- Manages and report suspicious fraud cases, major incidents and customer feedback to respective internal counterparts timely and properly
- Ensures all activities are in compliance with the requirement of the Bank and regulatory authorities Diploma or Degree Holder; or a pass in HKCEE including Math's plus Chinese or English or be a holder of HKDSE with relevant working experience will also be considered Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 a MUST Proven experience in retail banking / phone banking /conversational banking experience; with exposure to call center operations & knowledge of Investment and insurance products a must Willing to work shift hours
- Strong customer service and sales orientation, with good communication and problem solving skills High level of customer centricity mindset with dedication to deliver exceptional quality services for customers
- Proficiency in both English and Chinese, with fluency in Putonghua an advantage Good knowledge of application software including English and Chinese typewriting

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: Kowloon Bay, Kowloon, Hong Kong[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774610827926)

## More jobs at HSBC Holdings

### [Card and Loans Manager (Customer Contact Centre) - Hang Seng Bank (HK)](https://jobs.opennash.com/companies/hsbc-holdings/jobs/205a14488fa5447d7879/)

Kowloon Bay, Kowloon, Hong Kong

### [Agente Call Center Telemarketing Outbound](https://jobs.opennash.com/companies/hsbc-holdings/jobs/432346794c9de3f0250c/)

Zapopan, Jalisco, Mexico

### [Analista Telefónico Av. Reforma CDMX](https://jobs.opennash.com/companies/hsbc-holdings/jobs/d6fe2488b5622a5fb699/)

Cuauhtemoc, Distrito Federal, Mexico

### [Asesor Call Center Telemarketing Outbound](https://jobs.opennash.com/companies/hsbc-holdings/jobs/3d80c63afd4ad4810f73/)

Cuauhtemoc, Distrito Federal, Mexico

### [Asst Mgr - Processing - Equities Middle Office Control Client Service](https://jobs.opennash.com/companies/hsbc-holdings/jobs/1fb40b265ab7c1d2f3af/)

Quezon, National Capital Region, Philippines

## Similar jobs at other companies

### [Customer Service Officer](https://jobs.opennash.com/companies/wilmar-international/jobs/0d03918215a0d96a70a4/)

Wilmar International 

### [Customer Service Officer (6 Months FTC)](https://jobs.opennash.com/companies/totalenergies/jobs/60368326868d1ce597f7/)

TotalEnergies 

### [WBO:MWBC Customer Service Officer Trade & Forex](https://jobs.opennash.com/companies/axis-bank/jobs/e35e39f9c530e8cd227f/)

Axis Bank · Noida

### [Officer, Customer Service Officer, Consumer Banking Group](https://jobs.opennash.com/companies/dbs/jobs/0962ab24c0fede833a59/)

DBS · Denkanikottai

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)