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HSBC Holdings

# Customer Service Officer

Causeway Bay, Hong Kong Island, Hong Kong Customer Support 

Listed on HSBC Holdings’s official careers site. Listed as of November 11, 2026. Check that it is still open and apply there.
[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612203973)

[OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Customer Service Officer

## Job description

We are currently seeking a high calibre professional to join our team as a Customer Service Officer.

In this role you will:
- Drive engaging beyond banking services (incl. partner services, customer events & gamifications) and provide basic hospitality support in meeting areas.
- Welcome customers, understand their needs, manage branch traffic, and direct them to the right service channel, colleague, or specialist counter.
- Support customers to use self-service and digital tools (e.g., kiosks/digital directory, mobile app) to complete requests efficiently.
- Handle general customer enquiries on products, promotions and rewards; explain how to earn and redeem rewards.
- Promote bank offers, campaigns and mobile app features based on customer needs
- Support basic wealth and investment-related enquiries and guide customers to relevant digital wealth tools or specialists where relevant.
- Identify service opportunities and make referrals to Relationship Managers and specialist teams.
- Manage branch merchandise display and maintain high standards of presentation across customer areas
- Back up counter-based customer service if needed, including assisting customers with accessibility needs.

### To be successful you will need
- Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
- Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
- Flexible and willing to work daytime shifts on weekends and public holidays as required (Branch Operating Hours for reference: Mon-Sat; 9:00 - 19:00, Sun: 12:00-19:00)
- Customer centric mindset with commitment to deliver quality service
- Self-motivated and adaptable to a service environment
- Digital savvy with the ability to assist customers to use digital/self-service channels (e.g., mobile app, kiosks, e-forms) and adapt quickly to learn new systems.
- Customer service experience preferred

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Nov 4, 2026
- Last checked: Nov 11, 2026
- Listed for: 7 days
- Location: Causeway Bay, Hong Kong Island, Hong Kong[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612203973)

## Hiring at HSBC Holdings
- Open jobs: 1,352
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 13, 2026

[All HSBC Holdings jobs](https://jobs.opennash.com/companies/hsbc-holdings/) · [Weekly hiring report](/reports/hiring/)

## More jobs at HSBC Holdings

### [Customer Service Officer (Premier Centre) - Hong Kong Business](https://jobs.opennash.com/companies/hsbc-holdings/jobs/26fdfa3839afd9803915/)

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### [Customer Service Representative](https://jobs.opennash.com/companies/hsbc-holdings/jobs/04183ff2895a74521503/)

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### [Customer Service Representative](https://jobs.opennash.com/companies/hsbc-holdings/jobs/b59456d38939a7a9d8c6/)

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### [Deputy Operation Manager](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0f1a5dff4fb123030792/)

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