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HSBC Holdings · Guangzhou, Guangdong, China

# VP - CRM (AI)

Guangzhou, Guangdong, China Executive Finance & Accounting 

Listed on HSBC Holdings’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774611751733)

[OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / VP - CRM (AI)

## Job description

Design and develop AI, automation, machine learning, and software solutions embedded into the CRM delivery lifecycle (e.g. automated segmentation, personalised content decisioning, and operational automation) to accelerate speed-to-market. Partner with Business, Technology, Data and other stakeholders to deliver CRM capabilities that enhance customer experience and improve delivery efficiency, with a focus on AI-driven personalisation and streamlined processing.

Lead end-to-end delivery of CRM customer communications, translating business goals into a prioritised roadmap and delivery plans with clear value cases and measurable benefits, including automation and productivity improvements. Lead and develop a high-performing engineering team by setting the solution roadmap and delivery standards, providing technical direction and training, and enabling effective onshore and offshore collaboration with clear, outcome-based accountability.

We seek highly motivated leaders who have the following experience and qualifications to join our dynamic organization: Minimum 8 years of development experience in AI, automation, machine learning, software engineering, CRM, data analytics and/ or transformation. PhD or Master's degree in AI, data science, mathematics, statistics, computer science, or related quantitative fields. Demonstrated ability to design scalable, enterprise-grade solutions with a strong product mindset to tackle complex business problems and drive continuous improvement.

Strong hands-on technical capability in coding and rapid prototyping, with deep knowledge of AI/GenAI and emerging technologies. Proven leadership and people management experience, including building and developing high-performing engineering teams and delivering in an agile environment. Good understanding of financial services/ banking operations, with the ability to work effectively with a wide range of internal and external stakeholders.

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: Guangzhou, Guangdong, China[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774611751733)

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