[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All HSBC Holdings jobs](https://jobs.opennash.com/companies/hsbc-holdings/) · [Search jobs](/search/) HSBC Holdings # Multichannel Strategy Senior Manager Cuauhtemoc, Distrito Federal, Mexico Manager or lead Operations Listed on HSBC Holdings’s official careers site. Listed as of October 13, 2026. Check that it is still open and apply there. [Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612052849) [OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Multichannel Strategy Senior Manager ## Job description ### Define and govern the end-to-end multichannel strategy Develop and maintain the vision, principles and short/mid/long term roadmap aligned to growth, efficiency, customer experience (CX), risk and compliance, and establish the governance model, tracking cadence and initiative prioritisation criteria. Design and optimise the physical footprint (branches, ATMs, CDMs and retail partners): Co-define the optimal geographic coverage and format based on demand, business potential, segmentation, competition and accessibility, and co-drive openings, relocations, closures or transformations supported by business cases and customer transition plans. ### Define service models by segment and location Co-design differentiated service models (advisory vs transactional, lite branches, hubs, remote service), and define roles across branch, contact centre and digital, including SLAs and customer-and-sales routing rules. ### Orchestrate cross-channel customer experience improvement Design integrated journeys (onboarding, servicing, sales and after-sales) with seamless handovers across channels, simplifying processes and removing friction and operational rework. ### Drive channel efficiency and customer migration Increase adoption of lower-cost digital and self-service channels while optimising assisted channels, set migration targets by transaction type, and ensure accessible alternatives for vulnerable or non-digital customers. ### Align stakeholders and ensure execution Coordinate key teams across Business, Technology, Operations, Data, Marketing, Product, Risk/Compliance and Channels to deliver key initiatives, managing dependencies, risks and frontline adoption across branches and contact centres. ### Influence cross-functional execution and governance Mobilise business, operations, technology and channel teams to deliver strategic initiatives through effective governance, senior stakeholder management and executive-level influence. Build a high-performing strategy team and a data-driven culture: Develop a team capable of translating customer insights and business data into actionable decisions and plans, and embed an evidence-based approach to prioritisation and performance management. Channel strategy, customer journey design, and customer experience management. Banking operational processes across branches, contact centers, and digital channels. Transaction migration models and operational efficiency frameworks. Financial and customer experience KPI design and interpretation. Customer-centered design, agile methodologies, and data-driven decision-making. Knowledge of local regulations (CNBV, Banxico) and banking control standards. Minimum 8 years in banking, consulting, or fintech roles related to transformation, channels, or digital strategy. Proven track record leading multidisciplinary teams. Demonstrated experience in large-scale channel optimization or digital transformation programs. Bachelor's degree in Business Administration, Economics, Engineering, Marketing, or related fields. Master's degree preferred in Business, Digital Transformation, or Strategy. Certifications in Agile / Scrum / Design Thinking / CX Strategy (preferred). Advanced English (able to present and negotiate with regional or global stakeholders). ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 13, 2026 - Listed for: Under a day - Location: Cuauhtemoc, Distrito Federal, Mexico[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612052849) ## More jobs at HSBC Holdings ### [Analista Retencion TDC Nuevo Ingreso](https://jobs.opennash.com/companies/hsbc-holdings/jobs/0cbb56ac0d44cf58dcea/) Cuauhtemoc, Distrito Federal, Mexico ### [Analista Telefónico Av. 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