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HSBC Holdings · Seoul, KR

# Global Custody Client Service Manager

Seoul, KR Full-time Manager or lead Customer Support 

Listed on HSBC Holdings’s official careers site. Posted October 2, 2026. Check that it is still open and apply there.
[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612386144)

[OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Global Custody Client Service Manager

## Job description

### Job Description
- Escalation point of client escalations and engage to resolve with Global Custody clients, and other internal operations team
- Customer issues are handled sensitively and receive full consideration. Situations are resolved effectively retaining goodwill of customer and customers are kept fully informed of progress
- Taking ownership of transactional inquiries (e.g., Settlements, Corporate Actions, Treasury related) and non-transactional client requests (e.g., fees, market opening) and coordinate with internal teams to deliver timely.
- Monitoring ‘Service Quality’ to ensure high Client Service Standards and drive rigorous customer centric quality Campaigns/initiatives to increase Quality awareness in the team.
- Conduct operational service calls with clients in line with agreed Service Level Agreement frequency led by the Account Managers.
- Collaborate with other client facing teams as required, drive forward the new Client Service structure including the Virtual Team roll out and manage the end-to-end client service framework for your allocated clients.

### Qualifications
- Extensive experience in client facing role in the similar industry. Experience in servicing Global Custody clients is advantageous.
- Able to demonstrate ability to build relationships with clients and internal
- Minimum of 7 years’ experience in Securities Services or other banking
- Proficiency in English and Korean
- Sound communication, interpersonal and organization skill
- High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

## At a glance
- Posted by the employer: Oct 2, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 13, 2026
- Listed for: 11 days
- Location: Seoul, KR
- Employment type: Full-time[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612386144)

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