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HSBC Holdings · Mongkok, Kowloon, Hong Kong

# Manager, Collections (Unsecured Collections) - Hang Seng Bank (HK)

Mongkok, Kowloon, Hong Kong Manager or lead Legal & Compliance 

Listed on HSBC Holdings’s official careers site. Listed as of November 11, 2026. Check that it is still open and apply there.
[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612030528)

[OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Manager, Collections (Unsecured Collections) - Hang Seng Bank (HK)

## Job description

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Retail Banking and Wealth (RB&W) Business Risk Management, Fraud and Credit Control - Credit Control Services We are currently seeking a high caliber professional to join our team as Manager, Collections.

Principal responsibilities
- Lead, plan and co-ordinate a wide range of projects, including offshoring migrations, process reviews, system and manpower related issues to ensure the smooth delivery of credit collection services
- Provide prompt responses and recommendations on credit policies to adapt to the fast and changing market
- Initiate and manage legal proceedings against debtors by instructing external solicitors/counsel and ensuring cases are progressed within agreed timelines and budgets.
- Ensure all legal recovery activity is conducted in line with Group standards, local regulatory expectations, and fair customer treatment principles.
- Represent the bank at hearings as required, and coordinate witnesses, evidence packs, affidavits, and documentation with internal stakeholders and external counsel.
- Liaise with the Official Receiver’s Office / Outside Trustee on bankruptcy related matters
- Handle and manage external solicitor firms (Third-Party management), formulate guidelines for law firms and ensure their adherence to Group, HASE and regulatory guidelines
- Motivate team members and provide adequate training and job rotation opportunities

### Requirements
- University degree in a related discipline OR other relevant qualifications
- Minimum 5 years' managerial experience in credit risk or complaint handling and project management, in relation to retail banking products
- Good understanding of portfolio management technique including analytics
- Strong interpersonal / leadership skills Proficiency in both English and Chinese, fluency in Putonghua an advantage
- Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes You’ll achieve more when you join Hang Seng Bank Limited. www.hangseng.com/careers [https://www.linkedin.com/company/hang-seng-bank](https://www.linkedin.com/company/hang-seng-bank) Hang Seng is committed to service excellence.

Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. Issued by Hang Seng Bank Limited

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Nov 4, 2026
- Last checked: Nov 11, 2026
- Listed for: 7 days
- Location: Mongkok, Kowloon, Hong Kong[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612030528)

## Hiring at HSBC Holdings
- Open jobs: 1,352
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 13, 2026

[All HSBC Holdings jobs](https://jobs.opennash.com/companies/hsbc-holdings/) · [Weekly hiring report](/reports/hiring/)

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