[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All HSBC Holdings jobs](https://jobs.opennash.com/companies/hsbc-holdings/) · [Search jobs](/search/)

HSBC Holdings · Macao

# Counter Services Officer

Macao Full-time Administrative 

Listed on HSBC Holdings’s official careers site. Posted October 5, 2026. Check that it is still open and apply there.
[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774608384177)

[OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Counter Services Officer

## Job description

### Key Accountabilities / Impact on Business
- Provide exceptional customer service ensure that we are friendly, efficient & professional and attentively address their needs
- Accurately conduct the cash transactions and verify for any forgeries and discrepancies
- Manage cash flow by recording all cash and coin transactions
- Identify opportunities to perform business referrals to sales team by understanding the customers’ needs
- Support the CSM / BM in developing & implementing S&S plan for the branch. Ensures the performance objective set are achieved
- Support to implement and execute FCR activities and complete the RFI/CDD with quality and critical thinking as well as promptly raising UAR when unusual transactions were identified.
- Assist in driving the Bank’s value and build a customer centric and risk adverse culture
- Work collaboratively and communicating persuasively, emphasizing teamwork, diversity and knowledge sharing with working parties
- Comply with all regulations and operation guidelines/procedures by ensuring all compliance requirements, both internal and external are adhered to
- To contribute the continuous improvement of the Bank’s service
- Ensure compliance with statutory / audit requirements Experience, Skills and Qualification
- Customer-service focused mindset
- Preferably with general understanding of bank products and services
- Prior banking industry experience would be preferable
- Good communication skill in English and Chinese is preferred
- Good communication skill and basic computer knowledge
- To be considered for this role, the relevant rights to work in Macau is required You’ll achieve more at HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within and inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hongkong and Shanghai Banking Corporation Limited.

## At a glance
- Posted by the employer: Oct 5, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 15 days
- Location: Macao
- Employment type: Full-time[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774608384177)

## More jobs at HSBC Holdings

### [RM Support Associate](https://jobs.opennash.com/companies/hsbc-holdings/jobs/117af6810fc7a6b50f19/)

Macao

### [Asst MGR - Processing - Middle Office Scotland - MNL](https://jobs.opennash.com/companies/hsbc-holdings/jobs/f661725d62aa4a185d92/)

Quezon, National Capital Region, Philippines

### [Actuarial Assistant](https://jobs.opennash.com/companies/hsbc-holdings/jobs/fb8812ffd2387a5572c6/)

Singapore, Central Singapore

### [Actuarial Officer](https://jobs.opennash.com/companies/hsbc-holdings/jobs/6a90ae18f64bd4699ddb/)

Shanghai, China

## Similar jobs at other companies

### [Logistics Customer Operations & Services Officer](https://jobs.opennash.com/companies/totalenergies/jobs/a0aefc0ef7a5a29d9e6d/)

TotalEnergies 

### [STAGE - Investor Services Officer M/F H/F](https://jobs.opennash.com/companies/credit-agricole/jobs/39fe6d4b87f64a852c1e/)

Credit Agricole 

### [Counter Manager Counter Manager](https://jobs.opennash.com/companies/estee-lauder/jobs/feec4d1e7aacf586f501/)

The Estée Lauder Companies · Bogota, DC, CO, Colombia

### [Counter Manager Counter Manager](https://jobs.opennash.com/companies/estee-lauder/jobs/0e0287f3c24ca8ef9416/)

The Estée Lauder Companies · Cordoba, X, AR, Argentina

### [Senior Officer / Officer, Customer Service Center (Counter)](https://jobs.opennash.com/companies/prudential/jobs/99b551427ff159944361/)

Prudential · Hong Kong

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)