[Skip to main content](#main-content)

[ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/)

HSBC Holdings · New Delhi, DL, IN

# Customer Service - Apprentice (12 Months)

New Delhi, DL, IN Full-time Early career Customer Support 

Listed on HSBC Holdings’s official careers site. Posted November 6, 2026. Check that it is still open and apply there.
[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612597982)

[OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Customer Service - Apprentice (12 Months)

## Job description

Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

### Role Purpose

We are looking for an Assistant Manager apprentice (for a period of 12 months) based in Gurugram to support the Digital team with day-to-day Digital Operations activities. The role involves coordinating operational workflows, monitoring requests and issues, maintaining accurate records and supporting process improvements. We welcome candidates with some relevant experience who are keen to learn and can progressively take ownership of assigned responsibilities.

### Qualification

Minimum Graduation or as required for the role, whichever is higher Pro Tip: Familiarity with AI-enabled tools is an advantage.

### Key Responsibilities
- Support daily Digital Operations activities and complete assigned tasks accurately within agreed timelines.
- Track operational requests, work queues and pending items, and coordinate follow-ups through to closure.
- Monitor digital process issues, document relevant details and escalate exceptions to the appropriate teams.
- Coordinate with business, operations and technology stakeholders to support timely resolution of queries and issues.
- Maintain operational trackers, process documentation and standard operating procedures.

### Candidate Profile
- Internship in digital operations, business operations, process support or a similar role
- Ability to understand digital systems and tools.
- Strong attention to detail, organizational skills and a structured approach to resolving issues.
- Clear written and verbal communication skills, with the ability to coordinate across teams.
- Working knowledge of Microsoft Excel for maintaining trackers, reviewing data and preparing reports.
- Ability to prioritise tasks, meet deadlines and escalate issues appropriately.
- A proactive approach, willingness to learn and readiness to take ownership of assigned activities.

### Additional Information
- The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.
- All Apprentices engaged by the Bank will also be featured in NATS portal as an ‘Apprentice’. By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.
- On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.
- All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Bank at the time of joining.

### Note

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes.

You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Asset Management (India) Private Limited

## At a glance
- Posted by the employer: Nov 6, 2026
- First seen by OpenNash: Nov 11, 2026
- Last checked: Nov 11, 2026
- Listed for: 5 days
- Location: New Delhi, DL, IN
- Employment type: Full-time[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612597982)

## Hiring at HSBC Holdings
- Open jobs: 1,352
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 13, 2026

[All HSBC Holdings jobs](https://jobs.opennash.com/companies/hsbc-holdings/) · [Weekly hiring report](/reports/hiring/)

## More jobs at HSBC Holdings

### [Customer Service Advisor](https://jobs.opennash.com/companies/hsbc-holdings/jobs/464503387597472d6c56/)

Birmingham, United Kingdom

### [Customer Service Advisor](https://jobs.opennash.com/companies/hsbc-holdings/jobs/3089024919229e076c2d/)

Leeds, United Kingdom

### [Customer Service Advisor](https://jobs.opennash.com/companies/hsbc-holdings/jobs/dd88d146d5dd4791b74c/)

St Helier, Jersey

### [Customer Service Officer](https://jobs.opennash.com/companies/hsbc-holdings/jobs/f574a52f05d81f187cb0/)

Causeway Bay, Hong Kong Island, Hong Kong

### [Customer Service Officer (Premier Centre) - Hong Kong Business](https://jobs.opennash.com/companies/hsbc-holdings/jobs/26fdfa3839afd9803915/)

Lai Chi Kok, Kowloon, Hong Kong

## Similar jobs at other companies

### [Lab Apprentice - Microbiology (6 months)](https://jobs.opennash.com/companies/sgs/jobs/5dffedb84a3de017cc8a/)

SGS · Shah Alam, Selangor, Malaysia

### [AI Enablement Apprentice (m/f/d) 6 months](https://jobs.opennash.com/companies/allianz/jobs/036a9758bc4ef8f6b7d4/)

Allianz · Saint-Ouen, Seine-Saint-Denis, France

### [12 Months Apprenticeship La Roche Posay Sustainability Apprentice January 2027](https://jobs.opennash.com/companies/loreal/jobs/3f732d41b1b0419afe13/)

L'Oréal 

### [DevOps Apprentice - London Locations (24 Months Fixed Term Contract)](https://jobs.opennash.com/companies/amazon/jobs/b34c524f39b6d4e9a8ee/)

Amazon · GB, London

### [Data Centre Support Engineer Apprentice - London and Surrounding Areas (18-months Fixed Term Contract)](https://jobs.opennash.com/companies/amazon/jobs/bf1a6a5efb2bfd795f6d/)

Amazon · GB, Hemel Hempstead

[Customer Support jobs](/functions/customer-support/)

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

[ OpenNash ](https://opennash.com/)

AI-native services firm that builds custom software and 24/7 AI agents.

OpenNash Jobs is an OpenNash Applied AI project.
[Book time with OpenNash](https://calendly.com/opennash/new-meeting?hide_gdpr_banner=1)

Jobs
- [Search jobs](https://jobs.opennash.com/search/)
- [Companies](https://jobs.opennash.com/explore/)
- [Hiring report](https://jobs.opennash.com/reports/hiring/)
- [AI assistants](https://jobs.opennash.com/connect/)
- [How it works](https://jobs.opennash.com/methodology/)

OpenNash
- [opennash.com](https://opennash.com/)
- [Services](https://opennash.com/ai-agent-consulting/)
- [OpenNash CX](https://opennash.com/cx/)
- [AI Tools](https://opennash.com/ai-tools/)
- [Blog](https://opennash.com/blog/)
- [About](https://opennash.com/about/)

Contact
- [hello@opennash.com](mailto:hello@opennash.com)

- [LinkedIn](https://www.linkedin.com/company/opennash)

- [Support](https://jobs.opennash.com/support/)

- [Privacy](https://jobs.opennash.com/privacy/)

- [Terms](https://jobs.opennash.com/terms/)

© 2026 OpenNash, Inc. Company names and public job postings belong to their respective owners. Employers control source availability and application decisions.