[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All HSBC Holdings jobs](https://jobs.opennash.com/companies/hsbc-holdings/) · [Search jobs](/search/) HSBC Holdings · Kowloon Bay, Kowloon, Hong Kong # Card and Loans Manager (Customer Contact Centre) - Hang Seng Bank (HK) Kowloon Bay, Kowloon, Hong Kong Manager or lead Customer Support Listed on HSBC Holdings’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there. [Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774611616848) [OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Card and Loans Manager (Customer Contact Centre) - Hang Seng Bank (HK) ## Job description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further. Customer Contact Centre Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs. We are currently seeking high caliber professionals to join our team as Card and Loans Manager (Customer Contact Centre), reporting to Head of Customer Service and Sales (Card and Loans) Principal responsibilities - Lead the team to identify and achieve the business targets, accelerate market penetration and deliver excellent services to customers - Perform product and customer analytics, formulate and implement the business strategic plans on various products or campaigns - Work collaboratively with sales frontline, support function units and key business stakeholders to uplift end-to-end service and sales qualities - Monitor and review the business performance and operational effectiveness of various marketing channels and implement appropriate enhancement measures as appropriate - Work with delivery team to provide project management and internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various products or campaigns - Actively monitor the project scope and proactively manage all the potential risks on projects and recommend mitigating measures if required - Keep abreast of the changes in the latest regulatory requirements, internal guidelines and policies ### Requirements - University degree in a related discipline or other relevant qualifications - Proven experience and with knowledge of banking products and call centre business - Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under Hong Kong Institute of Bankers (HKIB) would be an advantage. - Strong business acumen with strategic and analytical mind - Strong attentiveness to details, with ability to work independently and under pressure - Strong analytical and problem-solving mindset with logical and organized thinking - Good command of Chinese and English RBW You’ll achieve more when you join Hang Seng Bank Limited. Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages. www.hangseng.com/careers [https://www.linkedin.com/company/hang-seng-bank](https://www.linkedin.com/company/hang-seng-bank) Issued by Hang Seng Bank Limited ## At a glance - Posted by the employer: Not stated - First seen by OpenNash: Oct 13, 2026 - Last checked: Oct 20, 2026 - Listed for: 7 days - Location: Kowloon Bay, Kowloon, Hong Kong[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774611616848) ## More jobs at HSBC Holdings ### [Senior Customer Service Officer - Hang Seng Bank (HK)](https://jobs.opennash.com/companies/hsbc-holdings/jobs/f5c8b85dc7235e91055b/) Kowloon Bay, Kowloon, Hong Kong ### [Agente Call Center Telemarketing Outbound](https://jobs.opennash.com/companies/hsbc-holdings/jobs/432346794c9de3f0250c/) Zapopan, Jalisco, Mexico ### [Analista Telefónico Av. Reforma CDMX](https://jobs.opennash.com/companies/hsbc-holdings/jobs/d6fe2488b5622a5fb699/) Cuauhtemoc, Distrito Federal, Mexico ### [Asesor Call Center Telemarketing Outbound](https://jobs.opennash.com/companies/hsbc-holdings/jobs/3d80c63afd4ad4810f73/) Cuauhtemoc, Distrito Federal, Mexico ### [Asst Mgr - Processing - Equities Middle Office Control Client Service](https://jobs.opennash.com/companies/hsbc-holdings/jobs/1fb40b265ab7c1d2f3af/) Quezon, National Capital Region, Philippines ## Similar jobs at other companies ### [AVP-Analyst, Credit Card Onboarding PM, Cards and Unsecured Loans](https://jobs.opennash.com/companies/dbs/jobs/c583d6e1ef9780d9aa1b/) DBS · Taipei ### [Customer Contact Comms Analyst](https://jobs.opennash.com/companies/accenture/jobs/cab4c9da240be7780f60/) Accenture ### [Internship: Global Consumer Financial Services, Card Payments & Personal Loans - Portfolio / EC/ Edu Loans [Jan - Jun 2027]](https://jobs.opennash.com/companies/oversea-chinese-banking/jobs/14bbdce8d4265058db63/) Oversea-Chinese Banking · OCBC Singapore ### [Card Product Manager, Cards and Unsecured Loans](https://jobs.opennash.com/companies/dbs/jobs/44f615bfe7e586db6d8d/) DBS · Taipei OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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