[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) HSBC Holdings · Tokyo, JP # Client Service Manager, Direct Custody and Clearing, Securities Services Tokyo, JP Full-time Manager or lead Customer Support Listed on HSBC Holdings’s official careers site. Posted October 28, 2026. Check that it is still open and apply there. [Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612549773) [OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Client Service Manager, Direct Custody and Clearing, Securities Services ## Job description Client service delivery Own the client service model and ensure delivery against agreed service-level agreements, key performance indicators and contractual commitments. Build trusted relationships with institutional clients, asset managers, asset owners, banks, broker-dealers and other market participants. Lead client governance forums, service reviews and continuous-improvement discussions for the clients that the candidate is responsible for. Ensure client feedback is captured, analysed and converted into measurable service enhancements. Promote a consistent, client-focused experience across markets, products and service teams. Ensure issues, incidents, complaints and breaches are recorded, investigated, remediated and escalated appropriately. Support client retention, wallet growth and new-business activity through differentiated service delivery. Contribute to client pitches, due diligence questionnaires, tenders and solution discussions. Support the launch and adoption of new products, platforms and market capabilities. Support adoption of digital channels, workflow tools, automation and reporting capabilities. Ensure change programmes are implemented effectively, with appropriate client and operational readiness. Delivery of service-improvement and transformation initiatives. Client facing experience in securities services, custody, asset servicing, post-trade or a related financial-services environment. Understanding of the securities-services lifecycle, including trade settlement, custody, corporate actions, income processing, reconciliations, cash management and client reporting or related discipline. Demonstrated success managing institutional-client relationships and high-impact escalations. Strong understanding of operational risk, controls, regulatory expectations and service governance. Experience delivering technology, process-improvement or operating-model change. Commercial awareness and the ability to connect service quality with business outcomes. Excellent communication, influencing and stakeholder-management skills. Strong client advocacy and problem-solving ability. Ability to operate effectively across countries, cultures and organisational boundaries. Data-led approach to performance management and continuous improvement. Ability to simplify complex issues and communicate decisions clearly. Resilience and composure when managing incidents or competing priorities. Commitment to responsible decision-making, strong controls and ethical conduct. ## At a glance - Posted by the employer: Oct 28, 2026 - First seen by OpenNash: Nov 4, 2026 - Last checked: Nov 4, 2026 - Listed for: 7 days - Location: Tokyo, JP - Employment type: Full-time[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612549773) ## Hiring at HSBC Holdings - Open jobs: 2,530 - New in the last 7 days: After two weekly collections - Tracked since: Oct 13, 2026 [All HSBC Holdings jobs](https://jobs.opennash.com/companies/hsbc-holdings/) · [Weekly hiring report](/reports/hiring/) ## More jobs at HSBC Holdings ### [Client Service Manager, Global Payments Solutions](https://jobs.opennash.com/companies/hsbc-holdings/jobs/8e61c137bff149829399/) Tokyo, JP ### [Assistant Sales Manager, Global Payments Solutions](https://jobs.opennash.com/companies/hsbc-holdings/jobs/5dec63e77deb151ee9fa/) Tokyo, JP ### [Associate, ICG Coverage, CIB](https://jobs.opennash.com/companies/hsbc-holdings/jobs/c3b2b42bbc16b2363970/) Tokyo, JP ### [Manager, Financial Crime CIB / WPB](https://jobs.opennash.com/companies/hsbc-holdings/jobs/304d0ef548394547545c/) Tokyo, JP ### [Manager, Institutional Sales, Asset Management](https://jobs.opennash.com/companies/hsbc-holdings/jobs/48ee1b20d299f026e8c5/) Tokyo, JP ## Similar jobs at other companies ### [Client Operations Officer, Custody Services M/F](https://jobs.opennash.com/companies/credit-agricole/jobs/b8dae1fc19a8ae4c190a/) Credit Agricole · Putrajaya, Malaysia ### [direct to client social platform senior planner](https://jobs.opennash.com/companies/richemont/jobs/a0ee10f9951a130318f2/) Richemont ### [Senior Analyst Custody Client Services](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/a3aa72f04770006c7185/) National Bank of Canada ### [Manager Custody Client Services](https://jobs.opennash.com/companies/national-bank-of-canada/jobs/f651f4fc60204e84db6d/) National Bank of Canada ### [Custody Client Service Officer](https://jobs.opennash.com/companies/citigroup/jobs/8d472f4f1ce2ba6851a7/) Citigroup · Pune Maharashtra India OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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