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HSBC Holdings · Kowloon City, Kowloon, Hong Kong

# Part Time Customer Service Ambassador

Kowloon City, Kowloon, Hong Kong Customer Support 

Listed on HSBC Holdings’s official careers site. Listed as of October 20, 2026. Check that it is still open and apply there.
[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612139156)

[OpenNash Jobs](https://jobs.opennash.com/) / [HSBC Holdings](https://jobs.opennash.com/companies/hsbc-holdings/) / Part Time Customer Service Ambassador

## Job description

We are currently seeking a high calibre professional to join our team as a Part Time Customer Service Ambassador In this role you will:
- To demonstrate the ability to be efficient and effective with time
- To deliver excellent level of customer service at branch
- To ask the right questions for every business decision and help detect, deter and protect against financial crime
- To act as the first contact point of customers in a warm and caring manner to ensure their journey with HSBC is highly satisfied
- Act as a bridge between branch staff and customers from the ethnic minority community
- Be able to connect with customers who may speak one or more different languages (e.g. Urdu, Nepali, etc.) and help them with their needs
- To understand customers’ needs and direct them to the right area of the branch to ensure their needs are fulfilled during their visits
- To establish good rapport and relationship with customers, handle their requests and enquiries skillfully
- To address customers’ dissatisfaction and escalate to appropriate staff members to minimize further complaints
- Share with the community about our new services and branches welcoming Hindu, Urdu, and Nepali speakers
- To provide support to Customer Service Manager as and when required
- To perform other branch operational duties as assigned after banking hours
- To assist other team members to accomplish their works and keep the team on track
- To actively assist in managing the bank hall environment to ensure efficient, customer-friendly and professional delivery of platform service according to the service attributes like Branch iNPS and Queue Performance
- To identify ways to improve counter service / queue management
- To understand and apply Bank policies and procedures in place
- To identify and escalate risks and issues promptly To be successful you will need:
- Clear commitment to supporting the ethnic minority community and/or volunteer work preferred
- Previous customer service experience is highly recommended
- Front office retail banking experience would be advantageous, but not required
- Interested in learning more about the inner workings of the banking industry
- Strong interpersonal and teamwork skills
- Detail oriented, patient, positive and adaptable
- Fluent in English and/or Cantonese a must
- Fluent in Hindu, Urdu, and/or Nepali

## At a glance
- Posted by the employer: Not stated
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 7 days
- Location: Kowloon City, Kowloon, Hong Kong[Apply on HSBC Holdings’s careers site →](https://portal.careers.hsbc.com/careers/job/563774612139156)

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