[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hoya jobs](https://jobs.opennash.com/companies/hoya/) · [Search jobs](/search/) Hoya · Lewisville, TX # Customer Care Order Resolution Specialist Lewisville, TX, United States Hybrid Full-time Customer Support Listed on Hoya’s official careers site. Posted September 22, 2026. Check that it is still open and apply there. [Apply on Hoya’s careers site →](https://fa-esta-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/2843) [OpenNash Jobs](https://jobs.opennash.com/) / [Hoya](https://jobs.opennash.com/companies/hoya/) / Customer Care Order Resolution Specialist ## Job description ### SUMMARY Centralized function whereby an individual will work the DVI edit buckets for multiple labs. Will require customer outreach to secure answers to issues that caused the order to not be able to be processed. Individuals will work WCB, CCB, and all other edit queues. ### Primary Duties Support customers across all Hoya labs. Will not be centered on one particular lab but will be a centralized team supporting the Customer Care enterprise. Identify issues with orders that couldn’t be processed, correct the order, and submit for processing. Contact customers where the issue resolution requires customer input. Identify alternative solutions to offer customers, or that will help release the order for processing. Engage CS for lab if lab considerations or specific customer contact are needed. Inform CS a job is waiting for their action. Be comfortable working with CS and lab employees in all labs Document interactions or any significant order modifications in account notes in DVI. Keep abreast of products and availability. Will be measured on keeping queues up to date and orders moving into the labs. May be asked to support phone or email inbound coverage in situations of emergency. ### QUALIFICATIONS Experience High School Diploma - Familiarity with DVI Familiarity with Hoya products is a plus Optical experience recommended DVI knowledge Hoya products Lab processes - Strong partnership skills to work with CS and operational teams - Solid written language skills—good grammar, sentence structure, clarity - Ability to communicate effectively through the written word Able and willing to work as a team. Good communication skills, problem-solving, and follow-through. Must be able to work overtime when needed Knowledge, Skills, and Abilities Must be able to read and write English ## At a glance - Posted by the employer: Sep 22, 2026 - First seen by OpenNash: Oct 23, 2026 - Last checked: Oct 23, 2026 - Listed for: 31 days - Location: Lewisville, TX, United States - Work arrangement: Hybrid - Employment type: Full-time[Apply on Hoya’s careers site →](https://fa-esta-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1001/job/2843) ## More jobs at Hoya ### [Senior Customer Support Specialist - Temp Assignment](https://jobs.opennash.com/companies/hoya/jobs/beb724e2bed2e2f2f74a/) Lewisville, TX, United States ### [District Sales Manager- West Region (Must live In Territory)](https://jobs.opennash.com/companies/hoya/jobs/092f7bf70f01d0666515/) Lewisville, TX, United States ### [Final Inspector/Optical](https://jobs.opennash.com/companies/hoya/jobs/3e8f01f338a002964b1c/) Lewisville, TX, United States ### [Industrial Maintenance Mechanic/PLC Specialist](https://jobs.opennash.com/companies/hoya/jobs/974268db999a6b02fce2/) Lewisville, TX, United States ### [Manager Compensation, North America](https://jobs.opennash.com/companies/hoya/jobs/679e8f44f4309367a340/) Lewisville, TX, United States ## Similar jobs at other companies ### [Representative II, Customer Care Order Placement](https://jobs.opennash.com/companies/cardinal-health/jobs/83f0c5eabeb5dd94ced3/) Cardinal Health · International ### [Senior Representative, Customer Service Order Management](https://jobs.opennash.com/companies/cardinal-health/jobs/013ce31afb5f59f61f3e/) Cardinal Health · International ### [Sr Customer Service Order Management Rep](https://jobs.opennash.com/companies/trane-technologies/jobs/54bb833ca2a6adb4e162/) Trane Technologies · Charlotte, North Carolina, United States of America ### [Customer Care Agent I](https://jobs.opennash.com/companies/murphy-usa/jobs/058d6499e5a20f0bec0b/) Murphy USA · United States ### [Sr Recovery/Resolution Analyst](https://jobs.opennash.com/companies/unitedhealth-group/jobs/8709f7db5a76faa9944a/) UnitedHealth Group · Minnesota OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)