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Honeywell International · Pune, Maharashtra, India

# Tech Supp Professional

Pune, Maharashtra, India Hybrid 

Listed on Honeywell International’s official careers site. Posted September 29, 2026. Check that it is still open and apply there.
[Apply on Honeywell International’s careers site →](https://ibqbjb.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/158166)

[OpenNash Jobs](https://jobs.opennash.com/) / [Honeywell International](https://jobs.opennash.com/companies/honeywell-international/) / Tech Supp Professional

## Job description

As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory. In this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level.

You will provide professional coverage of the Technical Software Support center. Your focus will be on ensuring accuracy, providing timely feedback, and enhancing customer satisfaction. You will facilitate prompt identification, investigation, resolution, replication of technical issues, and conduct root cause analysis. You will cultivate internal relationships with product management and R&D teams to expedite complex cases.

## Responsibilities
- Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards
- Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service
- Collaborate with cross-functional teams to compile and present summaries of recurring client issues.

Technical Skills & Domain Expertise Proficiency in Salesforce platform, including Salesforce Flow and case lifecycle management Experience with CRM tools and support ticketing systems Debugging skills across cloud-based applications and workflows Basic understanding of life sciences domain and terminology Working knowledge of SQL and at least one programming language (Java, Python, or Apex)

## Qualifications

B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication 2-5 years of experience in technical support or client-facing engineering roles
- Proven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygiene
- Excellent communication and collaboration skills, with demonstrated success in client engagement and internal teamwork Proactive mindset with a commitment to continuous improvement in support operations Flexibility to work rotational shifts across APAC, EMEA, NA regions and weekends

### Required Skills

TrackWise, TrackWise Digital, Salesforce, DBMS

## At a glance
- Posted by the employer: Sep 29, 2026
- First seen by OpenNash: Oct 11, 2026
- Last checked: Oct 18, 2026
- Listed for: 19 days
- Location: Pune, Maharashtra, India
- Work arrangement: Hybrid[Apply on Honeywell International’s careers site →](https://ibqbjb.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/158166)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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