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Honda Motor

# Coordinator, Customer Support Account

Greensboro, North Carolina, United States Full-time Customer Support 

Listed on Honda Motor’s official careers site. Posted October 1, 2026. Check that it is still open and apply there.
[Apply on Honda Motor’s careers site →](https://careers.honda.com/us/en/job/AHMAHMUS12886EXTERNALENUS/Coordinator-Customer-Support-Account)

[OpenNash Jobs](https://jobs.opennash.com/) / [Honda Motor](https://jobs.opennash.com/companies/honda-motor/) / Coordinator, Customer Support Account

## Job description

### Job Purpose

The Customer Support Account Coordinator is a customer-facing role and supports the customers on a 24/7 basis. This individual brings value to the customers by providing them with dedicated support which meets HACI CS mission statement of “keep our customers flying safely and economically” It satisfies the overall HACI goal of customer satisfaction.

### Key Accountabilities

Conducts planned and unplanned post-delivery customer visits, communications, and facilitates resolution of technical and customer satisfaction issues. Conduct root cause and/or trend analyses for service or component failures and recommend corrective action plans as applicable. Monitor day to day customer support requests from Client to Provider, including developing escalation workflows to align expectations, including but not limited to requesting expedited service for critical parts orders, facilitating discussions required to resolve disputes related to invoicing or claims, etc.

Monitor KPIs such as dispatch reliability, aircraft availability, on time performance, and claims processing times. Qualifications, Experience, and Skills Minimum Educational Qualifications: Bachelor’s Degree or A&P license.

### Minimum Experience

2 years experience Other Job-Specific Skills: Familiar with SAP, Salesforce, Project Management, Aircraft systems, Federal Aviation Regulations Decisions Expected Influence expedited shipment of parts to ensure customer’s aircraft are returned to service. Influence HACI internal teams and Service Centers to provide the highest level of customer service. Facilitate resolution of any issues with respect to processing of warranty or Flight Ready service plan claims.

## At a glance
- Posted by the employer: Oct 1, 2026
- First seen by OpenNash: Oct 13, 2026
- Last checked: Oct 20, 2026
- Listed for: 19 days
- Location: Greensboro, North Carolina, United States
- Employment type: Full-time[Apply on Honda Motor’s careers site →](https://careers.honda.com/us/en/job/AHMAHMUS12886EXTERNALENUS/Coordinator-Customer-Support-Account)

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