[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All H&M - Hennes & Mauritz jobs](https://jobs.opennash.com/companies/hm-hennes-mauritz/) · [Search jobs](/search/) H&M - Hennes & Mauritz · Brooklyn, NY # Floor Manager Brooklyn, NY, United States Full-time Manager or lead Sales Listed on H&M - Hennes & Mauritz’s official careers site. Posted September 8, 2026. Check that it is still open and apply there. [Apply on H&M - Hennes & Mauritz’s careers site →](https://jobs.smartrecruiters.com/HMGroup/744000148239955-floor-manager) [OpenNash Jobs](https://jobs.opennash.com/) / [H&M - Hennes & Mauritz](https://jobs.opennash.com/companies/hm-hennes-mauritz/) / Floor Manager ## Job description As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor. ### Key Responsibilities - Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience - Analyse sales data and collaborate with the Store Manager to maximise department performance - Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards - Support recruitment efforts and ensure effective onboarding and training for new team members - Identify and nurture future talent, contributing to development plans that support team progression - Oversee daily store operations, ensuring efficiency and alignment with brand standards - Act as a brand ambassador, consistently delivering the best possible experience for every customer Step into the role of Store Manager when required, ensuring continuity in leadership and performance ## Qualifications Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service. ### Product Passion You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. ### Eager to Learn Open to feedback and actively seek out opportunities for personal and professional development. ### Excellent Communication Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed. ### Adaptability & Flexibility Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays. ### Analytical Thinking Understanding of key retail KPIs and how to use them to drive performance. ## At a glance - Posted by the employer: Sep 8, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 41 days - Location: Brooklyn, NY, United States - Employment type: Full-time[Apply on H&M - Hennes & Mauritz’s careers site →](https://jobs.smartrecruiters.com/HMGroup/744000148239955-floor-manager) ## More jobs at H&M - Hennes & Mauritz ### [H&M Seasonal Sales Advisor - Fulton Street Brooklyn NYC](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/985c5de1684e8d05378a/) Brooklyn, NY, United States ### [& Other Stories - Department Manager (코엑스/여의도/하남/고양)](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/dda0ba2e0349850dfc90/) Seoul/Gyeonggi, Korea, republic of ### [& Other Stories 스타필드하남점 - Sales Advisor (PT20)](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/c9542c028f89a8bf7573/) Hanam-si, Gyeonggi-do, Korea, republic of ### [& Other Stories 여의도 IFC몰점 - Sales Advisor (FT)](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/8020e0bd35b9ca98614c/) Yeongdeungpo District, Seoul, Korea, republic of ### [& Other Stories 여의도 IFC몰점 - Sales Advisor (PT20/PT30)](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/43ba56e906049f813eb3/) Yeongdeungpo District, Seoul, Korea, republic of ## Similar jobs at other companies ### [Floor Technician - Floor Maintenance](https://jobs.opennash.com/companies/aramark/jobs/6ada64e488c1e1de92d9/) Aramark · Dallas, TX, US ### [Sales Floor](https://jobs.opennash.com/companies/tjx-cos/jobs/3711b5edab52f5e42b99/) TJX Cos · Glendale, California ### [Sales Floor Supervisor](https://jobs.opennash.com/companies/tjx-cos/jobs/cd4d93a3ca86cbf22fa7/) TJX Cos · Burnsville, Minnesota ### [Warehouse Floor Coordinator](https://jobs.opennash.com/companies/best-buy/jobs/92f7535bea2451bf23e8/) Best Buy · HAMILTON, Ohio ### [Warehouse Floor Coordinator](https://jobs.opennash.com/companies/best-buy/jobs/05bc925a79c350892670/) Best Buy · Shepherdsville, Kentucky OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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