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H&M - Hennes & Mauritz · Toronto, ON, Canada

# Owned Media Lead

Toronto, ON, Canada On-site Full-time Manager or lead Sales 

Listed on H&M - Hennes & Mauritz’s official careers site. Posted September 21, 2026. Check that it is still open and apply there.
[Apply on H&M - Hennes & Mauritz’s careers site →](https://jobs.smartrecruiters.com/HMGroup/744000150776519-owned-media-lead)

[OpenNash Jobs](https://jobs.opennash.com/) / [H&M - Hennes & Mauritz](https://jobs.opennash.com/companies/hm-hennes-mauritz/) / Owned Media Lead

## Job description

As an Owned Media Lead, your main focus will be to plan and optimize CRM communication across email, push, SMS, and WhatsApp, using customer data to enable personalized journeys through the marketing automation platform. You collaborate across teams to align owned media, campaigns, and membership activities, ensuring consistent communications and supporting commercial goals. This on-site role reports into our Marketing Manager and is based out of Toronto Support Office.

A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* CRM Planning & Channel Execution
- Plan and optimize communication across CRM channels (Email, Push, and when applicable SMS and Whatsapp) in line local marketing calendar Leverage the Marketing Automation Platform (MAP) to enable data-driven, automated customer journeys and campaign communications across CRM channels
- Oversee global E-mail and Push activities to ensure global and local communications align Customer Data, Content Personalization & SEO Use customer data and segmentation to deliver personalized and relevant content that drives conversion and membership growth Support Commercial team with SEO actions

### Cross Functional Collaboration & Membership Activation
- Coordinate with Paid Media
- Leads to align owned media activities with paid and earned campaigns, ensuring omni-channel consistency
- Collaborate with production and commercial roles to brief and execute campaign plans that balance brand and sales objectives, and ensure alignment with QCP Responsible for planning local events and partnerships related to the H&M Membership program and planning local Mission activation according to global guidelines

## Qualifications

### Who You Are

Degree in Marketing, Comms., Business or related field
- Knowledge of email, app, and digital channel management
- Strong analytical and data interpretation skills
- Proficient in campaign performance tracking and reporting tools
- Excellent communication and stakeholder management skills Experience in CRM, or media planning (preferably in retail or e-commerce)

## At a glance
- Posted by the employer: Sep 21, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 28 days
- Location: Toronto, ON, Canada
- Work arrangement: On-site
- Employment type: Full-time[Apply on H&M - Hennes & Mauritz’s careers site →](https://jobs.smartrecruiters.com/HMGroup/744000150776519-owned-media-lead)

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