[Skip to main content](#main-content) [ OpenNash ](https://opennash.com/) / [Jobs](https://jobs.opennash.com/) [ 01 Search jobs](https://jobs.opennash.com/search/)[ 02 Companies](https://jobs.opennash.com/explore/)[ 03 Hiring report](https://jobs.opennash.com/reports/hiring/)[ 04 AI assistants](https://jobs.opennash.com/connect/)[ 05 How it works](https://jobs.opennash.com/methodology/) H&M - Hennes & Mauritz · New York, NY # Floor Manager New York, NY, United States Full-time Manager or lead Sales Listed on H&M - Hennes & Mauritz’s official careers site. Posted October 22, 2026. Check that it is still open and apply there. [Apply on H&M - Hennes & Mauritz’s careers site →](https://jobs.smartrecruiters.com/HMGroup/744000157056739-floor-manager) [OpenNash Jobs](https://jobs.opennash.com/) / [H&M - Hennes & Mauritz](https://jobs.opennash.com/companies/hm-hennes-mauritz/) / Floor Manager ## Job description As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor. ### Key Responsibilities - Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience - Analyse sales data and collaborate with the Store Manager to maximise department performance - Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards - Support recruitment efforts and ensure effective onboarding and training for new team members - Identify and nurture future talent, contributing to development plans that support team progression - Oversee daily store operations, ensuring efficiency and alignment with brand standards - Act as a brand ambassador, consistently delivering the best possible experience for every customer Step into the role of Store Manager when required, ensuring continuity in leadership and performance ## Qualifications Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service. ### Product Passion You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. ### Eager to Learn Open to feedback and actively seek out opportunities for personal and professional development. ### Excellent Communication Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed. ### Adaptability & Flexibility Adaptable and responsive to changing priorities and customer requests. Comfortable working varied hours, including evenings, weekends, and holidays. ### Analytical Thinking Understanding of key retail KPIs and how to use them to drive performance. ## At a glance - Posted by the employer: Oct 22, 2026 - First seen by OpenNash: Oct 26, 2026 - Last checked: Nov 2, 2026 - Listed for: 11 days - Location: New York, NY, United States - Employment type: Full-time[Apply on H&M - Hennes & Mauritz’s careers site →](https://jobs.smartrecruiters.com/HMGroup/744000157056739-floor-manager) ## Hiring at H&M - Hennes & Mauritz - Open jobs: 2,019 - New in the last 7 days: After two weekly collections - Tracked since: Oct 19, 2026 [All H&M - Hennes & Mauritz jobs](https://jobs.opennash.com/companies/hm-hennes-mauritz/) · [Weekly hiring report](/reports/hiring/) ## More jobs at H&M - Hennes & Mauritz ### [Facilities Manager](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/2679fbca5161ef14bce7/) New York, NY, United States ### [H&M Sales Advisor - SoHo Brand Lab (Seasonal)](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/f362fbfdb61213df7c81/) New York, NY, United States ### [H&M Sales Advisor- Columbus Circle](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/7af697c1e34d300033f9/) New York, NY, United States ### [H&M Seasonal Sales Advisor - 48th and 5th Ave](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/38cdf2fc890d9ac17d3f/) New York, NY, United States ### [H&M Seasonal Sales Advisor - 5th Ave at 18th Street](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/c6c01bbd134788b3092d/) New York, NY, United States ## Similar jobs at other companies ### [Equities Electronic Trading – J.P. 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