[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All H&M - Hennes & Mauritz jobs](https://jobs.opennash.com/companies/hm-hennes-mauritz/) · [Search jobs](/search/) H&M - Hennes & Mauritz · Auckland, New Zealand # Floor Manager (Westfield Newmarket) Auckland, New Zealand Full-time Manager or lead Marketing Listed on H&M - Hennes & Mauritz’s official careers site. Posted September 28, 2026. Check that it is still open and apply there. [Apply on H&M - Hennes & Mauritz’s careers site →](https://jobs.smartrecruiters.com/HMGroup/744000152095289-floor-manager-westfield-newmarket-) [OpenNash Jobs](https://jobs.opennash.com/) / [H&M - Hennes & Mauritz](https://jobs.opennash.com/companies/hm-hennes-mauritz/) / Floor Manager (Westfield Newmarket) ## Job description As a Floor Manager you’re be at the forefront of creating excellent customer experiences that go beyond the expected. With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor. ### Key Responsibilities - Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience - Analyse sales data and collaborate with the Store Manager to maximise department performance - Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards - Support recruitment efforts and ensure effective onboarding and training for new team members - Identify and nurture future talent, contributing to development plans that support team progression - Oversee daily store operations, ensuring efficiency and alignment with brand standards - Act as a brand ambassador, consistently delivering the best possible experience for every customer Step into the role of Store Manager when required, ensuring continuity in leadership and performance ## Qualifications ### Customer-Focused You genuinely enjoy engaging with customers and lead by example in delivering outstanding service. ### Product Passion You have a genuine interest in the products we offer and love sharing that enthusiasm with customers. ### Eager to Learn Open to feedback and actively seek out opportunities for personal and professional development. ### Excellent Communication Clear, confident, and empathetic in both customer and team interactions. ### Team Leadership Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards. ### Coaching & Development Experienced in giving constructive feedback and supporting others to grow and improve. ### Analytical Thinking Developed a solid understanding of key retail KPIs and how to use them to drive performance. ### Adaptability & Flexibility Embraced change and responded quickly to customer feedback, stock levels, and operational updates. ### Operational Excellence Maintained high standards in store presentation and operations, contributing to positive customer feedback and increased sales. ### Flexible & Reliable Comfortable working varied hours, including evenings, weekends, and holidays. English language skills to communicate with customers and internal stakeholders ## At a glance - Posted by the employer: Sep 28, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 21 days - Location: Auckland, New Zealand - Employment type: Full-time[Apply on H&M - Hennes & Mauritz’s careers site →](https://jobs.smartrecruiters.com/HMGroup/744000152095289-floor-manager-westfield-newmarket-) ## More jobs at H&M - Hennes & Mauritz ### [Department Manager - Commercial Bay](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/3ae3d63f4e023344f320/) Auckland, New Zealand ### [Holiday Season Sales Advisor 12h (Fixed Term Contract) Botany](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/b5846d018509934c9109/) Auckland, New Zealand ### [Holiday Season Sales Advisor 12h (Fixed Term Contract) Sylvia park](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/3868188958c5990cdebf/) Auckland, New Zealand ### [Part Time Sales Advisor (Auckland) - 1 November 2026 to 31 January 2027](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/d1d4f157efc14b461a72/) Auckland, New Zealand ### [Sales Advisor 12h Commercial Bay](https://jobs.opennash.com/companies/hm-hennes-mauritz/jobs/a1225a151666e3a54789/) Auckland, New Zealand ## Similar jobs at other companies ### [Manager in Training Westfield MA](https://jobs.opennash.com/companies/couche-tard/jobs/65256d82354d13182548/) Couche Tard ### [Sales Floor Associate](https://jobs.opennash.com/companies/dollar-tree/jobs/328bd3bbeebc82fa0a1f/) Dollar Tree · Florence, KY ### [Sales Floor Associate](https://jobs.opennash.com/companies/dollar-tree/jobs/259cdd3f406a0f52c0e1/) Dollar Tree · Mechanicsburg, PA ### [Floor Care Specialist](https://jobs.opennash.com/companies/marriott-international/jobs/2eb664a8ad39c4a65cdc/) Marriott International OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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