[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings · Melbourne, Victoria, Australia # Guest Service Agent Melbourne, Victoria, Australia On-site Listed on Hilton Worldwide Holdings’s official careers site. Posted September 4, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/218444) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Guest Service Agent ## Job description This position is open to Australian residents only or applicants who have the legal right to work in Australia. About Hilton Melbourne Little Queen Street Hilton Melbourne Little Queen Street combines old world charm with modern luxuries! This stunning hotel in the heart of the CBD features 244 stylish guest rooms, including 10 spacious suites, a restaurant and bar, fully equipped gym and meeting & event spaces. About the role As a Guest Service Agent, you will have a visible passion for hospitality and delivering exceptional customer service. You will be part of the Front Office Team which is the main connection between ours guest and the hotel. Our Guest Service Agents are instrumental in ensuring our guests enjoy their stay. They are responsible for: Welcoming all Guests and fulfilling the check-in process for Guests and group arrivals - Complete the check-out process for departing guests using the hotel systems - Manage, effectively and efficiently, Guest requests, inquiries, and complaints Proactively find ways to delight and excite our guests to ensure their stay in memorable - Maintain current knowledge of hotel products, services and special promotional offers, as well as daily VIP movements and special events Maximize sales revenues through up-selling and marketing programs - Perform general incoming communication duties, including answering telephone calls and responding to emails. What are we looking for? Have a friendly, bubbly and positive demeanour Work calmly and efficiently under pressure with a keen eye for detail Have excellent personal presentation and communication skills. Exude a passion for delivering exceptional levels of customer service - Adapt to learning new computer systems with ease - Ability to work around a 7-day week roster including ability to work evenings, overnight shifts, weekends, and public holidays. It would be advantageous if you have: Proven ability in problem resolution Previous experience in Front Office/Concierge within a hotel Valid Australian Drivers License What will it be like to work for Hilton? At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving: Worldwide travel discounts at unbelievable rates for you and your friends and family! Competitive wages Free access to growth and development opportunities from top class providers; Harvard University and LinkedIn Learning just to name a few A workplace culture that foster personal wellbeing and gives you free access to Employee Assistance Programs to support your mental and physical wellbeing ## At a glance - Posted by the employer: Sep 4, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 45 days - Location: Melbourne, Victoria, Australia - Work arrangement: On-site[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/218444) ## More jobs at Hilton Worldwide Holdings ### [Guest Relations Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/e9fb62c170f4199014c0/) Melbourne, Victoria, Australia ### [Housekeeping Attendant](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/2369bd48e22de5921ac6/) Melbourne, Victoria, Australia ### [Night Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/c8d4cd4fc07a111b612a/) Melbourne, Victoria, Australia ## Similar jobs at other companies ### [Guest Service Agent](https://jobs.opennash.com/companies/las-vegas-sands/jobs/13ab57034c3ba1704c97/) Las Vegas Sands · Macao ### [Guest Experience Expert (Front Office Agent)](https://jobs.opennash.com/companies/marriott-international/jobs/a3427b97148453c12904/) Marriott International ### [Guest Service Agent (WHATEVER/WHENEVER AGENT)](https://jobs.opennash.com/companies/marriott-international/jobs/07ca23c59a251e43b71e/) Marriott International ### [Director Guest Service Center](https://jobs.opennash.com/companies/target/jobs/0cb5955ff80138cfd687/) Target · Bangalore, India ### [Guest Service Worker](https://jobs.opennash.com/companies/aramark/jobs/a05bc3755fec1a63008f/) Aramark · Ottawa, ON, CA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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