[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings # Guest Service Agent Wilayah Persekutuan Kuala Lumpur, Malaysia On-site Full-time Administrative Listed on Hilton Worldwide Holdings’s official careers site. Posted August 14, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/219154) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Guest Service Agent ## Job description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! ### Long Description You will be the first point of contact for guests, responsible for ensuring smooth check-ins, check-outs, and addressing guest inquiries throughout their stay. You play a key role in making guests feel welcome, ensuring that all their needs are met and that any issues are resolved promptly. As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ## Responsibilities ### Here’s what you’ll do during a typical day - Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance - Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately - Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries - Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications ## Qualifications What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: Previous experience in a guest service or front office role within the hospitality industry. Strong communication and interpersonal skills, with the ability to handle guest inquiries and complaints professionally. Proficiency in hotel property management systems (PMS) and general front office procedures. Excellent multitasking skills and the ability to remain calm and professional in a fast-paced environment. Proficiency in English; additional languages are a plus. Ability to work flexible hours, including nights, weekends, and holidays. A positive attitude and a genuine passion for providing exceptional guest service. ## At a glance - Posted by the employer: Aug 14, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 12, 2026 - Listed for: 59 days - Location: Wilayah Persekutuan Kuala Lumpur, Malaysia - Work arrangement: On-site - Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/219154) ## More jobs at Hilton Worldwide Holdings ### [Assistant Chief Baker - (Pre-Opening) Waldorf Astoria Kuala Lumpur](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/b949e139bde235b8bfa3/) Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Assistant Chief Concierge - (Pre-opening) Waldorf Astoria Kuala Lumpur](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/36e391c23d91957460b0/) Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Assistant Director of AV - (Pre-opening) Waldorf Astoria Kuala Lumpur](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/ff833aa84adab3445fe3/) Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Assistant Front Office Manager (Pre-Opening) - Conrad Kuala Lumpur](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/af093f01bac8a12e48df/) Wilayah Persekutuan Kuala Lumpur, Malaysia ### [Assistant Outlet Manager (Peacock Alley) - (Pre-opening) Waldorf Astoria Kuala Lumpur](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/b96cdea040ffe1d3c277/) Wilayah Persekutuan Kuala Lumpur, Malaysia ## Similar jobs at other companies ### [Guest Service Agent](https://jobs.opennash.com/companies/las-vegas-sands/jobs/13ab57034c3ba1704c97/) Las Vegas Sands · Macao ### [Guest Experience Expert (Front Office Agent)](https://jobs.opennash.com/companies/marriott-international/jobs/a3427b97148453c12904/) Marriott International ### [Guest Service Agent (WHATEVER/WHENEVER AGENT)](https://jobs.opennash.com/companies/marriott-international/jobs/07ca23c59a251e43b71e/) Marriott International ### [Director Guest Service Center](https://jobs.opennash.com/companies/target/jobs/0cb5955ff80138cfd687/) Target · Bangalore, India ### [Guest Service Worker](https://jobs.opennash.com/companies/aramark/jobs/a05bc3755fec1a63008f/) Aramark · Ottawa, ON, CA OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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