[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings # Casual Guest Service Agent Edinburgh, Midlothian, United Kingdom On-site Part-time £12.91 per hour Administrative Listed on Hilton Worldwide Holdings’s official careers site. Posted September 17, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/223781) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Casual Guest Service Agent ## Job description WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS! - Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best out of your spare time. Whether you are currently on full time employment, education, or just looking to make some extra money, this might just be the job for you! A WORLD OF REWARDS - Hourly Rate of £12.91 per hour - We offer our casual Team Members the ability to instantly access and withdraw up to 40% of their earned wages whenever they need to and at no additional cost - Opportunity to work additional hours when you can - Free and healthy meals when on duty - Modern and inclusive Team Member’s areas ## Responsibilities Exceptional Hospitality Starts with You As a Guest Service Agent, you will serve in the Front Office & Food & Beverage departments, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out, and assist with Breakfast/Bar and Restaurant duties. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards: What will I be doing? - Achieve positive outcomes from Guest queries in a timely and efficient manner - Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required - Ensure that the Guest Service Supervisor is kept fully aware of any relevant feedback from guests and, or, other departments Responsible for taking and delivering food and drinks orders, demonstrating exceptional customer service, and creating memorable experiences for our guests and colleagues. - Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities - Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy Comply with hotel security, fire regulations and all health and safety legislation - Follow company brand standards What are we looking for? Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service - Excellent grooming standards Calm, efficient, and organised with great attention to detail - Ability to multi-task while maintaining a positive attitude when working with a Guest Professional manner with an emphasis on hospitality and guest service - Ability to work on your own and as part of a team Competent level of IT proficiency ## Qualifications What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ## At a glance - Posted by the employer: Sep 17, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 12, 2026 - Listed for: 25 days - Location: Edinburgh, Midlothian, United Kingdom - Work arrangement: On-site - Employment type: Part-time - Pay: £12.91 per hour[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/223781) ## More jobs at Hilton Worldwide Holdings ### [Assistant Financial Controller](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/07355c494db1c01a1f26/) Edinburgh, Midlothian, United Kingdom ### [Accommodation Assistant](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/a5562bc622ff7b8a5fed/) Dublin, Co. Dublin, Ireland ### [Accommodation Assistant - Part-time](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/057373a3cbe981ea16c0/) Dublin, Co. Dublin, Ireland ## Similar jobs at other companies ### [Guest Service Agent](https://jobs.opennash.com/companies/las-vegas-sands/jobs/13ab57034c3ba1704c97/) Las Vegas Sands · Macao ### [Casual - Guest Service Agent (Wardrobe)](https://jobs.opennash.com/companies/las-vegas-sands/jobs/7ee3d5e14809b2e65972/) Las Vegas Sands · Marina Bay Sands, Singapore ### [Guest Experience Expert (Front Office Agent)](https://jobs.opennash.com/companies/marriott-international/jobs/a3427b97148453c12904/) Marriott International ### [Guest Service Agent (WHATEVER/WHENEVER AGENT)](https://jobs.opennash.com/companies/marriott-international/jobs/07ca23c59a251e43b71e/) Marriott International ### [Director Guest Service Center](https://jobs.opennash.com/companies/target/jobs/0cb5955ff80138cfd687/) Target · Bangalore, India OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)