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Hilton Worldwide Holdings · Tokyo, Japan

# 【Gajoen Tokyo】Front Desk Duty Manager

Tokyo, Japan Full-time Manager or lead Administrative 

Listed on Hilton Worldwide Holdings’s official careers site. Posted August 13, 2026. Check that it is still open and apply there.
[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/219301)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / 【Gajoen Tokyo】Front Desk Duty Manager

## Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations.

As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

## Responsibilities

### Here’s what you’ll do during a typical day

Oversee and manage overall shift operations. Supervise Front Desk and Guest Services operations. Handle guest inquiries, requests, and complaints in a professional manner. Provide VIP guest services and conduct regular property inspections. Coordinate closely with other departments, including Housekeeping and Food & Beverage. Provide direction, guidance, and support to team members. Maintain and continuously improve service standards and guest satisfaction.

## Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: Previous experience in a hotel front office role. Leadership experience is preferred. Strong English communication skills. Guest-focused mindset with a commitment to delivering exceptional service quality. A team player with the flexibility to adapt to changing situations. Ability to maintain a positive attitude and perform effectively under pressure.

## At a glance
- Posted by the employer: Aug 13, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 67 days
- Location: Tokyo, Japan
- Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/219301)

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### [【Hilton Tokyo】Engineering Administrator](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/ad74c283c05af8249bda/)

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### [【Waldorf Astoria Tokyo Nihonbashi】Front Office Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/6d7ec418b71f7062fac9/)

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### [【Waldorf Astoria Tokyo Nihonbashi】Personal Assistant to GM](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/4123fbe1374f77e7ce10/)

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### [【Waldorf Astoria Tokyo Nihonbashi】Reservation Manager](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/0bdcbe7754d0b0241889/)

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