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Hilton Worldwide Holdings · Phuket, Thailand

# Duty Manager

Phuket, Thailand On-site Full-time Manager or lead Administrative 

Listed on Hilton Worldwide Holdings’s official careers site. Posted November 6, 2026. Check that it is still open and apply there.
[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/230526)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Duty Manager

## Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations.

As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

## Responsibilities

### Here’s what you’ll do during a typical day
- Manage daily hotel operations: Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance Delight our guests: Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
- Assist across departments: Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
- Monitor the property: Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
- Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
- Track and improve performance: Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

## Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: Proven background in front office or hotel operations, ideally in a supervisory or managerial role. Strong team management skills with the ability to motivate staff and drive service excellence. Excellent communication and problem-solving skills; able to handle complaints and challenges professionally. Proficient in hotel PMS and familiar with standard operational procedures.

Calm under pressure and responsive to changing priorities or schedules. Fluent in English; additional languages are a plus. Flexible to work nights, weekends, and holidays.

## At a glance
- Posted by the employer: Nov 6, 2026
- First seen by OpenNash: Nov 9, 2026
- Last checked: Nov 9, 2026
- Listed for: 3 days
- Location: Phuket, Thailand
- Work arrangement: On-site
- Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/230526)

## Hiring at Hilton Worldwide Holdings
- Open jobs: 7,463
- New in the last 7 days: After two weekly collections
- Tracked since: Oct 12, 2026

[All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Weekly hiring report](/reports/hiring/)

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