[Skip to main content](#main-content)

[OpenNash Jobs](https://jobs.opennash.com/)
[Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/)

Hilton Worldwide Holdings · Tokyo, Japan

# 【Gajoen Tokyo】Guest Service Supervisor

Tokyo, Japan On-site Manager or lead 

Listed on Hilton Worldwide Holdings’s official careers site. Posted August 19, 2026. Check that it is still open and apply there.
[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/220104)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / 【Gajoen Tokyo】Guest Service Supervisor

## Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards.

As a Guest Service Supervisor, you’re not just managing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

## Responsibilities

### Here’s what you’ll do during a typical day

Overseeing the entire guest services team and training new employees Greeting and seeing off guests Assisting with luggage and escorting guests to their rooms Providing information about guest rooms and hotel facilities Providing support services, such as arranging taxis and deliveries Maintaining and managing the lobby area Collaborating with other departments (front desk, concierge, etc.) Providing service in accordance with brand standards

## Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications: ・Practical experience in the front office or guest services department of a luxury hotel ・Experience as a team leader or supervisor ・Excellent communication and interpersonal skills ・Proficiency in hotel management systems (PMS) ・Business-level proficiency in both Japanese and English ・Ability to work flexible shifts, including nights, weekends, and holidays

## At a glance
- Posted by the employer: Aug 19, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 61 days
- Location: Tokyo, Japan
- Work arrangement: On-site[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/220104)

## More jobs at Hilton Worldwide Holdings

### [[Conrad Tokyo] Bartender](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/52dd27409d36855afb31/)

Tokyo, Japan

### [【Gajoen Tokyo】Banquet Attendant](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/dba9083a0daa830521d9/)

Tokyo, Japan

### [【Gajoen Tokyo】Concierge](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/8d24201766d9cb77dbda/)

Tokyo, Japan

### [【Gajoen Tokyo】Front Desk](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/887753e90b1d24e5524a/)

Tokyo, Japan

### [【Gajoen Tokyo】Guest Service Agent](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/c490a05421d35237e368/)

Tokyo, Japan

## Similar jobs at other companies

### [Major Accounts Manager (Service Provider) - Tokyo](https://jobs.opennash.com/companies/fortinet/jobs/4d20c55c09f2b4f09ae2/)

Fortinet · Tokyo, Japan

### [Systems Engineer (Telco) - Tokyo](https://jobs.opennash.com/companies/fortinet/jobs/22d58dc109782dad9121/)

Fortinet · Tokyo, Japan

### [Client Service Manager / Associate Client Service Manager - based in Tokyo, Japan](https://jobs.opennash.com/companies/ameriprise-financial/jobs/3899b85e14085c83e7f2/)

Ameriprise Financial · Tokyo, Japan

### [Field Service Technician - Thermal (Tokyo)](https://jobs.opennash.com/companies/vertiv-holdings/jobs/befdcd79114f2a4c287b/)

Vertiv Holdings · Tokyo, Japan

### [Producer, Tokyo](https://jobs.opennash.com/companies/aon/jobs/583dbbcedcaa4eb7a296/)

Aon · Tokyo, Japan

OpenNash lists jobs from employers’ own careers sites and does not handle applications.
Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)