[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings · Istanbul, Türkiye # Cluster Reservation Agent Istanbul, Türkiye On-site Full-time Executive & Management Listed on Hilton Worldwide Holdings’s official careers site. Posted September 28, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/225067) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Cluster Reservation Agent ## Job description Cluster Reservation Agent The Role At Hilton Istanbul Bosphorus, we are looking for a Cluster Reservation Agent to support daily operations in line with Hilton brand standards. The role is responsible for ensuring smooth operational execution, maintaining service quality, and contributing to a high level of guest satisfaction. ### Position Title Cluster Reservation Agent Department: Reservation Sales Company: Hilton Istanbul Bosphorus Location: Istanbul, Türkiye Job Type: Full-Time Reporting Line: Director of Reservation ## Responsibilities ### Key Responsibilities Acceptance and entry of reservations by telephone and email - Convert, quickly, inquiries into contracted business - Respond, positively, to sales inquiries to develop future sales leads - Identify sales leads, as appropriate - Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation - Provide prompt and efficient service while maintaining the hotels brand standards Be aware of occupancy / revenue forecasts / planned figures and act upon to ensure targets are met - Ensure that on a weekly basis the following reports are prepared and circulated to the relevant senior management group summary, group enquiries, group cancellations and tour series forecast ## Qualifications - Manage all incoming reservation requests (telephone, email, and online channels) in line with Hilton brand standards - Ensure accurate entry of all reservations into the system, maintaining data integrity at all times - Convert inquiries into confirmed and contracted business in a timely and efficient manner - Handle reservation amendments, cancellations, and special requests professionally Maximize room revenue through upselling and effective conversion techniques - Maintain up-to-date knowledge of hotel availability, rates, promotions, and packages - Coordinate closely with Front Office, Sales, and Revenue Management teams - Monitor occupancy, forecasts, and availability to support business targets - Respond to all guest and client inquiries in a professional, timely, and courteous manner - Identify and follow up on potential sales leads - Support group bookings, ensuring smooth coordination and accurate documentation - Assist in preparing weekly reservation and group-related reports for management - Ensure all activities comply with Hilton brand standards and service excellence ### What We Are Looking For Previous experience in Front Office,Reservation or hospitality operations preferred - Strong communication and customer service skills Good understanding of computer systems, Microsoft Office (Word, Excel, Outlook), and reservation processes - Ability to work in a fast-paced operational environment - Strong attention to detail and accuracy - Ability to prioritize tasks effectively - Strong teamwork and collaboration skills - Ability to work independently when required Good command of English&Turkish Commitment to Hilton’s Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now Why Join Us? Be part of one of Hilton’s most iconic hotels - Work within a globally recognized hospitality brand Access Hilton University and extensive learning and development opportunities Enjoy industry-leading Team Member travel benefits through Go Hilton Benefit from competitive compensation, service charge, and meals on duty - Explore worldwide career opportunities within Hilton Join a culture that values recognition, teamwork, and continuous growth Additional Information This is a full-time position and requires flexibility to work weekends, evenings, and public holidays according to operational needs. The role involves standing, walking, lifting, and carrying stock items while maintaining high operational standards. DIVERSITY & INCLUSION Hilton is an equal opportunity team member committed to creating an inclusive environment for all Team Members. ## At a glance - Posted by the employer: Sep 28, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 21 days - Location: Istanbul, Türkiye - Work arrangement: On-site - Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/225067) ## More jobs at Hilton Worldwide Holdings ### [Chief Steward_Hilton Istanbul Bosphorus](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/476755257d56e81dbaf1/) Istanbul, Türkiye ### [Account Manager, Government & Diplomatic Relations - Conrad Istanbul Bosphorus](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/d3cf0b1188f873fbfaaa/) Istanbul, Türkiye ### [Assistant Finance Manager - Hilton Istanbul Bomonti Hotel & Conference Center](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/4487972e14feeea89f13/) Istanbul, Türkiye ### [Business Development & Customer Relations Manager RMCC Europe](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/76129e50119fddc0369f/) Istanbul, Türkiye ### [Carpenter - Hilton Istanbul Bomonti Hotel & Conference Center](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/95a78995eb75f3bc08a2/) Istanbul, Türkiye ## Similar jobs at other companies ### [Reservation and Switchboard Agent](https://jobs.opennash.com/companies/jones-lang-lasalle/jobs/95db38aa408b40332f06/) Jones Lang LaSalle · Singapore ### [Reservation Agent](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/70404e48fe804893b641/) LVMH Louis Vuitton Moet Hennessy · Porto Cervo, Sardegna, Italy ### [Reservation Agent](https://jobs.opennash.com/companies/lvmh-louis-vuitton-moet-hennessy/jobs/e3d4c2d6c58e77a0df13/) LVMH Louis Vuitton Moet Hennessy · Mahé, Seychelles ### [Cluster:Cluster Head](https://jobs.opennash.com/companies/axis-bank/jobs/192d1df70fb54cfe16bb/) Axis Bank · Gorakhpur ### [Cluster:Cluster Head](https://jobs.opennash.com/companies/axis-bank/jobs/42397f058dc511920916/) Axis Bank · Jammu OpenNash lists jobs from employers’ own careers sites and does not handle applications. Dates come from the employer where stated; “first seen” and “last checked” are our own observations. OpenNash Jobs · Official listings with dates and links to the employer. [Weekly hiring report](/reports/hiring/) · [Methodology](/methodology/)