[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings · United States # Front Office Manager - Franchise United States Full-time Manager or lead Administrative Listed on Hilton Worldwide Holdings’s official careers site. Posted October 16, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/227660) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Front Office Manager - Franchise ## Job description Front Office Manager — Hotel Bourré Bonne Louisville, KY | Curio Collection by Hilton ### Position Overview Hotel Bourré Bonne is seeking an experienced, service-focused Front Office Manager to lead our Front Desk, Concierge, and Night Audit teams. This leader must maintain an active presence on the floor, coach associates through daily guest interactions, and ensure consistent delivery of our luxury boutique service standards. Reporting to the Director of Operations, the Front Office Manager will take ownership of daily front office operations, team development, guest satisfaction, and departmental accountability. ### Key Responsibilities Lead daily Front Desk, Concierge, and Night Audit operations, ensuring smooth arrivals, departures, and shift transitions. Maintain a visible presence in guest-facing areas, particularly during peak arrival and departure periods. Train and coach associates on professional communication, guest recognition, reservation accuracy, billing, telephone etiquette, and service recovery. Oversee a structured onboarding program and ongoing training, verifying that associates can independently perform their responsibilities. Lead daily arrivals and Hilton Honors huddles covering VIPs, elite members, repeat guests, celebrations, special requests, and service concerns. Ensure accurate guest profiles, room assignments, payment processing, rate package fulfillment, and shift documentation. Manage guest concerns with empathy and sound judgment; document resolutions and compensation, and ensure timely follow-up. Strengthen team knowledge of Hilton Honors benefits, hotel amenities, and opportunities to enhance the guest experience. Coordinate closely with Housekeeping and Engineering to address room readiness and guest needs. Prepare schedules that support business demand, manage labor and overtime, and provide operational coverage when needed. Review guest feedback, identify recurring concerns, and implement measurable improvements. Address performance concerns promptly and consistently in partnership with the Director of Operations and Human Resources. Ensure associates follow established safety, security, cash-handling, and escalation procedures. ### Qualifications Prior hotel front office management experience required; full-service, upscale, or luxury hotel experience strongly preferred. Demonstrated success training teams, managing performance, and resolving guest concerns. Strong working knowledge of hotel property management systems; Hilton PEP and Hilton Honors experience preferred. Excellent communication, organization, and problem-solving skills. A professional, approachable leadership style with a willingness to support the team directly. Accountability for service standards, accurate billing, and operational follow-through. Open availability, including mornings, evenings, weekends, holidays, and overnight coverage as business needs require. ## At a glance - Posted by the employer: Oct 16, 2026 - First seen by OpenNash: Oct 19, 2026 - Last checked: Oct 19, 2026 - Listed for: 3 days - Location: United States - Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/227660) ## More jobs at Hilton Worldwide Holdings ### [Assistant ROOF Manager - theWit Chicago](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/9d77170bf763bb2f9002/) United States ### [2027 Hilton Management Development Program](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/b05f681b6d387bd2a2a7/) United States ### [Area Director of Sales - Asia](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/e00eb2508acfeda040e6/) United States ### [Chef Tournant - theWit Chicago - Franchise](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/f3320e784a52b795aa6f/) United States ### [Director of Food & Beverage - Franchise](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/0d9ce92c832550cac06c/) United States ## Similar jobs at other companies ### [Front Support Office Specialist](https://jobs.opennash.com/companies/ubs/jobs/ab380146152131b77ca2/) UBS · United States ### [Front END/Office Clerk](https://jobs.opennash.com/companies/kroger/jobs/5478e6ba4f733bba6d1d/) Kroger · Kirkland, WA, United States ### [Front END/Office Clerk](https://jobs.opennash.com/companies/kroger/jobs/024cac248b36a408d3da/) Kroger · Lynnwood, WA, United States ### [Front Office Agent](https://jobs.opennash.com/companies/loews/jobs/0e2faab4d377cd48445a/) Loews · Kansas City - Loews Kansas City Hotel, MO ### [Overnight Front Office Agent](https://jobs.opennash.com/companies/loews/jobs/3c06d8d081f2f6678a4e/) Loews · Kansas City - Loews Kansas City Hotel, MO OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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