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Hilton Worldwide Holdings · O'Hare International Airport, IL

# Guest Service Agent - Hilton Chicago O'Hare Airport

O'Hare International Airport, IL, United States On-site Full-time Administrative 

Listed on Hilton Worldwide Holdings’s official careers site. Posted October 14, 2026. Check that it is still open and apply there.
[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/226981)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Guest Service Agent - Hilton Chicago O'Hare Airport

## Job description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

## Responsibilities

### Here's what you'll do during a typical day
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

## Qualifications

What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

## At a glance
- Posted by the employer: Oct 14, 2026
- First seen by OpenNash: Oct 19, 2026
- Last checked: Oct 19, 2026
- Listed for: 5 days
- Location: O'Hare International Airport, IL, United States
- Work arrangement: On-site
- Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/226981)

## More jobs at Hilton Worldwide Holdings

### [Events Coordinator (Part-Time) - Hilton Chicago O'Hare Airport](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/cd65af5843bc6a9b47e7/)

O'Hare International Airport, IL, United States

### [Room Attendant (AM) - Hilton Chicago O'Hare Airport](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/fca844412082f9d0fdb5/)

O'Hare International Airport, IL, United States

### [Accommodation Assistant](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/a5562bc622ff7b8a5fed/)

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### [Accommodation Assistant - Part-time](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/057373a3cbe981ea16c0/)

Dublin, Co. Dublin, Ireland

### [Administrative Assistant](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/6e0936135600de6ca9ba/)

Sao Paulo, SP, Brazil

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