[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings · Tokyo, Japan # 【Gajoen Tokyo】Operator Supervisor Tokyo, Japan On-site Full-time Manager or lead Operations Listed on Hilton Worldwide Holdings’s official careers site. Posted September 1, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/220098) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / 【Gajoen Tokyo】Operator Supervisor ## Job description Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the hotel’s operator team responsible for managing all guest and internal calls, ensuring that communication between departments and guests is handled promptly and professionally. As an Operator Supervisor / Team Leader, you’re not just overseeing the hotel’s operator team – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ## Responsibilities ### Here’s what you’ll do during a typical day Team Leadership: Oversee the operator team, overseeing scheduling, task allocation, and performance reviews. ### Guest Service Ensure all guest calls and requests are handled promptly, professionally, and with personalized service. ### Communication & Coordination Facilitate clear communication between departments to ensure timely fulfillment of guest requests. Monitor and follow up on service delivery across teams. ### Training & Development Train staff on communication standards and system usage. Conduct regular evaluations and coaching to improve performance. ### System Oversight Monitor hotel communication systems and resolve technical or operational issues. Implement strategies to improve team efficiency and response times. ### Issue Resolution Handle escalated guest concerns and identify recurring issues for long-term solutions. ### Reporting Maintain accurate logs and reports on guest interactions and team performance. ## Qualifications At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: Previous experience in hotel operations, guest service, or communication roles, ideally in a supervisory capacity. Strong team management and training skills. Excellent interpersonal and problem-solving abilities with a guest-focused approach. Proficient in hotel communication systems and PMS. Fluent in English; additional languages are a plus. Available to work varied shifts, including nights, weekends, and holidays. ## At a glance - Posted by the employer: Sep 1, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 48 days - Location: Tokyo, Japan - Work arrangement: On-site - Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/220098) ## More jobs at Hilton Worldwide Holdings ### [【Gajoen Tokyo】Facility Engineer](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/8fa6f25275cca946a7eb/) Tokyo, Japan ### [【Gajoen Tokyo】Operator](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/27223fcf6707f59366f0/) Tokyo, Japan ### [【HIlton Tokyo】Engineering Facility](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/84d4f8334d583f253035/) Tokyo, Japan ### [【Hilton Tokyo】Banquet Engineer](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/546e3091e39918fb7ebb/) Tokyo, Japan ### [FSS経理スタッフ（コーディネーター） - ファイナンス・シェアード・サービス（日本）](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/8d00d86693b2d97a8c86/) Tokyo, Japan ## Similar jobs at other companies ### [Systems Engineer (Telco) - Tokyo](https://jobs.opennash.com/companies/fortinet/jobs/22d58dc109782dad9121/) Fortinet · Tokyo, Japan ### [Product Marketing Manager (SecOps) - Tokyo](https://jobs.opennash.com/companies/fortinet/jobs/e85fc0076bb04f3d95ab/) Fortinet · Tokyo, Japan ### [Producer, Tokyo](https://jobs.opennash.com/companies/aon/jobs/583dbbcedcaa4eb7a296/) Aon · Tokyo, Japan ### [販売スタッフ(アルバイト) World of Flight Tokyo Shibuya](https://jobs.opennash.com/companies/nike/jobs/94fd70e0ad304e03b577/) Nike · Tokyo, Japan ### [販売スタッフ(アルバイト) Nike Company Store Tokyo (六本木）](https://jobs.opennash.com/companies/nike/jobs/c8ee7aeee4d09aa6b841/) Nike · Tokyo, Japan OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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