[Skip to main content](#main-content) [OpenNash Jobs](https://jobs.opennash.com/) [Hiring report](/reports/hiring/) · [All Hilton Worldwide Holdings jobs](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) · [Search jobs](/search/) Hilton Worldwide Holdings · San Jose, CA # Guest Service Agent - DoubleTree by Hilton Hotel San Jose San Jose, CA, United States On-site Hospitality & Food Service Listed on Hilton Worldwide Holdings’s official careers site. Posted September 25, 2026. Check that it is still open and apply there. [Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/224457) [OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Guest Service Agent - DoubleTree by Hilton Hotel San Jose ## Job description The Team at the DoubleTree by Hilton Hotel San Jose is currently seeking their next Guest Service Agent to join the team. ### The ideal candidates will possess Availability to work a flexible schedule, including mornings, evenings, overnights, weekends, and holidays. Strong English communication skills with guests, team members, and management, both in person and over the phone, including professional phone etiquette. A genuine passion for hospitality and a commitment to delivering exceptional guest service. Demonstrate a genuine passion for hospitality and a commitment to delivering exceptional guest service. Possess strong problem-solving skills, remain calm and effective under pressure, and take ownership in resolving guest concerns while using good judgment and empowerment to create positive guest experiences. Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. ## Responsibilities ### Here's what you'll do during a typical day - Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance - Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately - Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries - Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications ## Qualifications What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. ## At a glance - Posted by the employer: Sep 25, 2026 - First seen by OpenNash: Oct 12, 2026 - Last checked: Oct 19, 2026 - Listed for: 24 days - Location: San Jose, CA, United States - Work arrangement: On-site[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/224457) ## More jobs at Hilton Worldwide Holdings ### [Barback, AJI Bar and Lounge - Signia by Hilton San Jose](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/2dee58b38eaa00d938de/) San Jose, CA, United States ### [Cook II - Signia by Hilton San Jose](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/94ba4dab0ffc897eaa4d/) San Jose, CA, United States ### [Cook IV/Lead Cook - Part Time](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/57e9eeed2f31bc050d82/) San Jose, CA, United States ### [Steward/Dishwasher - DoubleTree by Hilton Hotel San Jose](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/c7188b9a626d43d372b5/) San Jose, CA, United States ### [Accounting Clerk - Signia by Hilton San Jose](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/a9d1ab90447be19b39fb/) San Jose, CA, United States ## Similar jobs at other companies ### [Guest Service Agent 1 (Part-Time)](https://jobs.opennash.com/companies/loews/jobs/4b159c66304c1fa7c559/) Loews · FL ### [Guest Service Agent](https://jobs.opennash.com/companies/marriott-international/jobs/9d75025f4d7508dd5a9f/) Marriott International · Philadelphia, PA, US ### [Guest Service Agent - Hotel](https://jobs.opennash.com/companies/boyd-gaming/jobs/15cbd437187384dfb1a9/) Boyd Gaming · Florence, Indiana, United States ### [Lead Hotel Guest Service Agent](https://jobs.opennash.com/companies/caesars-entertainment/jobs/385c98953c30e83b301d/) Caesars Entertainment · South Lake Tahoe, NV, United States ### [VIP Guest Service Agent, Hotel (Caesars New Orleans)](https://jobs.opennash.com/companies/caesars-entertainment/jobs/b33b8b5f1525eacb811c/) Caesars Entertainment · New Orleans, LA, United States OpenNash lists jobs from employers’ own careers sites and does not handle applications. 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