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Hilton Worldwide Holdings · Gurugram, Haryana, India

# Team Leader Front Office

Gurugram, Haryana, India On-site Administrative 

Listed on Hilton Worldwide Holdings’s official careers site. Posted September 5, 2026. Check that it is still open and apply there.
[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/222279)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Team Leader Front Office

## Job description

To maintain a high customer service focus by approaching your job with the customers always in mind.
- To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
- To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
- To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
- To ensure that all Front Office related polices and guidelines are followed and implemented.
- Maintain a high standard of personal appearance, grooming and hygiene in accordance with the hotel policy
- This position includes night shift work as well as early and late shifts on a rotating basis.
- Team member is not permitted to use personal mobile phones during the shift hours.
- Meet and interact with guests to enhance guest satisfaction
- Solicit guest feedback on their stay in the Hotel through documentation in SALT formats.
- Check if all amenities are in place for VIP, executives and lady guests.
- Check the VIP rooms and keep the keys and personal stationary ready to facilitate express check-in.
- You can be transferred at the discretion of the Management to any sub department or department within the Hotel or any other Hotel of the same chain
- Maintain quality standards and maximize utility of departmental resources.
- Regularly update guest preferences and profiles on the OnQ Property Management System.
- Responsible for smooth operations of the department.
- Improve efficiency standards to ensure better performance.

## At a glance
- Posted by the employer: Sep 5, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 44 days
- Location: Gurugram, Haryana, India
- Work arrangement: On-site[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/222279)

## More jobs at Hilton Worldwide Holdings

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### [Assistant Manager Hygiene](https://jobs.opennash.com/companies/hilton-worldwide-holdings/jobs/2ad49174d2b1e815897a/)

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