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Hilton Worldwide Holdings · Melaka, Malaysia

# Careline Agent

Melaka, Malaysia On-site Full-time Administrative 

Listed on Hilton Worldwide Holdings’s official careers site. Posted October 1, 2026. Check that it is still open and apply there.
[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/215246)

[OpenNash Jobs](https://jobs.opennash.com/) / [Hilton Worldwide Holdings](https://jobs.opennash.com/companies/hilton-worldwide-holdings/) / Careline Agent

## Job description

You will be responsible for answering guest phone calls, responding to inquiries, and providing information about hotel services and amenities. As a CareLine Agent you’re not just handling incoming telephone calls – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

## Responsibilities

### Guest Call Handling

Answer and manage guest calls, provide hotel and local information, and handle requests efficiently.

### Service & Communication

Respond to inquiries with professionalism and courtesy, ensuring a positive guest experience. Communicate clearly and resolve concerns promptly.

### Coordination & Follow-Up

Relay guest requests to relevant departments and ensure timely follow-up. Support internal communication across hotel teams.

### Issue Resolution

Address guest complaints and proactively prevent service disruptions.

### Documentation

Maintain accurate logs of guest interactions and update guest profiles for future personalization.

## Qualifications

Previous experience in guest service, front office, or call center roles within hospitality. Excellent verbal and interpersonal skills; able to handle inquiries professionally and courteously. Capable of managing high call volumes and multiple requests efficiently. Skilled in resolving guest issues with discretion and a proactive approach. Familiarity with hotel PMS and service protocols is preferred. Fluent in English; additional languages are a plus.

Available to work varied shifts, including nights, weekends, and holidays.

## At a glance
- Posted by the employer: Oct 1, 2026
- First seen by OpenNash: Oct 12, 2026
- Last checked: Oct 19, 2026
- Listed for: 18 days
- Location: Melaka, Malaysia
- Work arrangement: On-site
- Employment type: Full-time[Apply on Hilton Worldwide Holdings’s careers site →](https://efet.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/215246)

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Dates come from the employer where stated; “first seen” and “last checked” are our own observations.

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